Description
Accountabilities:
• **Drive strategic** discussions between Amgen India, oUS BAI and supported o-US affiliates about process improvement, standardization, and optimization
• **Accountable for managing the BAI, FE and BAI support teams** , including staff selection and integration
• **Accountable for the smooth execution and operation** of Amgen India BAI & FE activities and processes
• **Oversees and directs the development of analytics solutions** that successfully address business challenges and drive opportunities for oUS BAI and Amgen as a whole, ensuring alignment with the organization-wide business goals and keeping up-to-date on the market leading practices and latest trends
• **Accountable for building and implementing advanced analytics strategies** , including the operating model, processes, technical capability and culture required to transform the offerings for BAI & FE
• **Accountable to define the field excellence agenda** effectively and efficiently in accordance with agreed standards and business requirements
• **Accountable for efficient customer engagement excellence services** , covering CRM administration and customer and sales rep inquiries
• **Embeds the Amgen India within the broader business operating model** by aligning key ways of working and processes and driving the adoption of agile delivery approaches for quick insights
Responsibilities:
• **Facilitates** **strategic discussions** about transferring, resource allocation, optimization, standardization and execution of all supported BAI & FE processes
• **Acts** as a liaison between oUS BAI organization and Amgen India BAI team to ensure efficient continuous support
• **Responsible to provide oversight of delivery of all Amgen India BAI & FE services** for o-US BAI
• **Leads several teams of data and BAI experts** that support the delivery and effective transformation of analytics, reporting and field excellence tools, processes ,and services
• **Responsible for 2-8 direct reports and building high-performing teams** focused on designing and delivering insights to a diverse set of business customers
• **Serves as the key expert and trusted advisor to senior leaders** across the business regarding the use and benefit of analytics and cloud technologies
• **Responsible for managing the relationship with wider Amgen CD&A teams** , including developing approaches to support the ambitions of the primary functional scope within BAI & FE using analytics
• **Collaborates with all functional leads and third-party partners to influence and educate the leadership** on the value of analytics capabilities, approaches across the data project lifecycle, as well as implementing market-leading data platforms
• **Maintains effective collaboration with commercial and other cross-functional teams** to ensure alignment, progress updates and knowledge sharing to enable the Amgen India BAI team
