+ Director, Global Networks provides leadership, strategic planning, direction, management, and administration of global network services for Edward’s operations globally including: Design, Engineering, Operations, Project Execution and Outsourced Supplier Management. The portfolio of services includes (but is not limited to): Global WAN, Wired/Wireless LAN, WAN Optimization, Remote Access, IP Services, Load Balancing, Internet/Extranet, Network Access Control, Video, Telepresence, Mobility, Web-conferencing, Telephony, and Voice Telecommunications. Directs review of current systems, tools, and processes to determine appropriate changes to effect improvements, reduce costs, and enhance efficiency.
+ This position is based in Prague/the Czech Republic and it reports into Senior IT Director who is based in our corporate headquarters in Irvine/USA.
+ Manages reliable, adaptable, secure, and cost-effective network services (voice/data/mobility/video) technologies, software, equipment and/or systems; works within security guidelines as specified by the IT Security function.
+ Develops and drives metrics for improved network performance; Provides governance to outsourced and 3rd party providers (both on- and off-shore); provides strategic direction to staff.
+ Directs review of current network services on an on-going basis to formulate new and revised services ensuring optimal use, capacity planning, effect improvements, reduce costs, and/or enhance efficiency.
+ Accountable for the stability and performance of Edwards’ global network and telephony. This includes wide area and local network segments, wireless, internet, traditional PBX, and VOIP. Expected outcomes:
+ This infrastructure will have zero business impacting outages!
+ Our end users will have the necessary network performance to perform all work-related activities effectively to service our customers.
+ All networks will be compliant with the standards set by out IT Security team and managed effectively to eliminate malicious activity and risks.
+ Project Delivery
+ Accountable for the delivery of innovative solutions to ensure that our end-to-end networks and telephony infrastructure are modernized, leveraging both industry best practices and emerging technologies such as SDWan, UCaaS, Next Gen Firewalls, advanced WiFi networks to continuously improve performance and reliability and ensure supportability and security on all networks
+ A hands-on manager leading team in analysis, business requirements, product evaluations, vendor section process, solution design, testing phase, and implementation solutions including business processes, solution design, system enhancements, interfaces, and reports.
+ Ensure effective transition from project delivery to production support. Expected Outcomes:
+ Effective long-term strategies will be created which drive annual project plans. Project will be executed on-time and on budget with no unexpected outage time.
+ Networks, telephone systems and associated infrastructure will have a life cycle that allows them to be maintained and supported effectively.
+ Budget Management
+ Accountable for multimillion dollar cost center that includes global costs for network provider services, internal and external labor and project expenses as well as a multimillion dollar annual project budget. Expected Outcomes:
+ Meet or exceed budget expectations while delivering world class performance.
+ Manage critical vendors and maintenance costs to maximize investments, increase and increase services, look for annual reductions to existing cost models.
+ Effectively forecast annual and multi-year costs for all network and telephony globally.
+ Team Management and Development
+ Recruit, Hire and develop outstanding technical resources and leaders. Expected Outcomes:
+ Ensure that the team has outstanding technical expertise in a broad number of products in both the network and telephony space.
+ Current employees will continue to develop technically and from a leadership capabilities perspective.
+ Staff will execute at a very high level and demonstrate characteristics that support our operational and project execution goals.
+ Performance issues will be dealt with effectively through coaching, feedback and clear expectations.
+ Manages vendors
+ Maximize value from existing vendors, make vendor corrections or changes to make sure that we have a high performing cost-effective partnership. Expected Outcome:
+ Guide the team on defining vendor service requirements, delivery expectations and contract terms to meet the business needs during contract negotiation or renewal.
+ Partner with Vendor Relationship Managers to define vendor KPIs, foster healthy supplier relationships, and ensure vendor performance meets expectations.
+ Perform vendor escalation as required.
+ Participate in vendor governance activities to review vendor service delivery and address unmet SLAs.
+ Bachelors or Master’s degree in computer science, information systems, business administration or related field.
+ Minimum 15 years of experience in Information Technology arena
+ 10 years of management and strategic experience within a large global Network and Telecom environment
+ Deep technical knowledge of existing, emerging and cutting-edge technologies in network and telephony
+ Proven leadership and experience in building and maintaining large global teams
+ Experience in running global networks
+ Proven track record of driving costs out of network and telephony provider space
+ Experience managing global relationships with multiple vendors
+ Experience implementing both technology updates and transformational technologies
+ Ideal Candidate will have experience in a variety of infrastructure roles to allow them to address and troubleshoot issues broadly outside of this specific domain
+ Excellent verbal, writing and presentation skills
+ Extremely organized and detail oriented with exceptional follow through skills
+ Ability to multi-task in a fast pace environment; can adapt quickly to change; have strong negotiations skills
+ Excellent relationship building skills
+ Must be able to foster a positive and productive work environment with ability to lead, build teams and motivate staff
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.
For us, helping patients is not a slogan – it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Title: Director of IT Global Network
Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic
Job Number: 017731