**Danaher Company Description**

ChemTreat, Inc. is the nation’s largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2,000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our company’s success and extends into our customers’ facilities. We help our customers save millions of dollars every year, enabling us to achieve unparalleled growth in the water treatment industry.

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

**Description**

Responsible for leading our desktop support team and our managed services contract for service desk/help desk support in Latin America and to provide excellent customer service, resolve all technical issues and process customer requests for IT services via our ticket/request system.**

As LatAm Help Desk leader, you should have an IT service management background combined with customer service experience. You should be able to ensure high quality technical support while increasing client satisfaction.Develop and modify phone/ticket escalation processes specific to the Latin American environment to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.

As LatAm Desktop Support leader, you should have a solid technical background with an understanding of laptop imaging processes, IT equipment (including cell phones) procurement processes, and a continuous improvement mindset.You will coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment and Software in good working order, following the authorized warranty and repair authorization process. Work with the Global Desktop Support Manager to develop strategies and processes for an end-to-end ChemTreat solution.**

**Qualification**

ยท Degree in Computer Science, Information Technology or relevant field or five years of experience in leading IT service support and end user computing functions.

**Danaher Corporation Overview**

ChemTreat, Inc. is the nation’s largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2,000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our company’s success and extends into our customers’ facilities. We help our customers save millions of dollars every year, enabling us to achieve unparalleled growth in the water treatment industry.

ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

**Organization:** Chemtreat
**Job Function:** Information Technology
**Primary Location:** Latin America-Latin America-Chile-Santiago Province-Santiago
**Schedule:** Full-time
**Req ID:** CHE001537

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