“Are you ready to start your Service Desk Management career and work for a global technology powerhouse that has stood for engineering excellence, innovation, quality, and reliability for more than 165 years?”

Position Overview

Siemens is in search of a Service Desk Manager with direct experience in delivering and servicing integrated industrial solutions for the Marine, and Oil & Gas industries.

The manager who takes this position will be responsible to ensure customer satisfaction and that contractual performance targets are achieved for specific customers within the Marine and Oil & Gas industries. The successful candidate will become the single point of contact for all post-equipment delivery activity including responsibility for commercial management, service activity, and upgrades.

A successful candidate will have a strong educational and industrial background with a major focus in Marine & Oil & Gas electrical scope of supply delivery. A passion for customer support and drive to learn and tackle new challenges is an absolute must. The experienced level manager must be able to develop customer relationships, be accurate and detailed while working in a fast paced environment with multiple people, calls and projects demanding attention and time. Candidate must also have the willingness to travel extensively in the US and work the hours needed on industrial job sites to complete the tasks at hand.

Responsibilities

Manpower organization as per scope of work

Request and Manage Test Equipment delivery

Arranges 3rd Party resources

Creation of Tickets in case management tool

FSE Dispatch including all logistic, safety and scope data

Creation of FSE and Tech Support requests

Parts logistics

Expediting of Suppliers

Customer communication throughout project/issue

Coordination of RMA’s

Coordination of Repair Shops

Coordination with FSE’s throughout project

Request and Review Service Reports

Management of Customer metrics in case mgmt. system

Manage remote connection system operations

Ibase ownership

Required Knowledge/Skills, Education, And Experience

Education: Bachelor’s Degree in technical or commercial discipline

Must have >5years Marine or relevant industrial experience

Project management experience

Strong organization and excellent time management skills.

Strong verbal and written communication skills.

Strong computer background – both productivity and industrial software

Preferred Knowledge/Skills, Education, And Experience

• Additional experience in the following areas preferred:

VFD, automation or power system design/commissioning experience

Siemens marine product experience

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Candidate must have valid driver license.

#processolutions

**Job ID:** 183086

**Organization:** Gas and Power

**Company:** Siemens Industry, Inc.

**Experience Level:** Experienced Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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