**Overview**

As a
Teamcenter Administrator / Install, you are responsible for assisting customers
in the use of UGS software; interfacing with support and development management
to escalate key customer issues; developing technical articles (technical
writing) for publications/newsletters, and customer self-help tools; assist in
testing and verification of software fixes during the development cycle. TAC
calls would occasionally require additional input from technical leads,
development, and management. Area of customer focus would consist of broad
range of products including niche areas. This person could serve as mentor or
focal point for product information. Scope of influence could include Marketing,
Development, Onsite Customers, User Groups, and possibly Business
Partners.

**Responsibilities**

•Answer 800
number calls from clients and provide solutions for their problems.

•Under minimum direction, analyze client’s problem and provide a solution or a
workaround in a timely manner that meets the customer’s needs.

•Duplicate client problems, provide explicit problem examples to development,
and write detailed problem and enhancement reports.

•Provide technical assistance to team members on difficult customer
problems.

•Identify critical issues and take responsibility for successful resolution of
issue while coaching.

•Actively participate and seek out GTAC department opportunities in including:
product testing, Incident Report, Problem Report, and Enhancement Request
maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff
meeting discussions.

•Recommend improvements to GTAC objectives.

•Create UGSolutions articles, GTAC Quarterly articles, and a technical training
session every other year.

•Train a minimum of 80 hours

•Expand scope of product knowledge to include additional functional areas,
applications, focal points, or modules, while maintaining area of expertise.

•Contribute positively to GTAC Objectives.

•Provide accurate exchanges of information that show knowledge of GTAC
processes.

**Requirements**

**•A minimum of2 years of experience in Teamcenter installation, upgrades and trouble-shootingrelated issues.**

•Ability to comprehend complex software concepts, database concepts, networking
concepts, Microsoft Windows and Linux operating systems.

•Background in Microsoft SQL or Oracle is a plus.

•Thorough knowledge of computer systems, i.e. application installation, use of
email, and O/S experience.

•Requires proficient analytical, writing, and communication skills.

•Should have experience in customer support and call tracking system.

•Experience and working knowledge of Microsoft Office products is preferred.

**Preferred Knowledge/Skills, Education, andExperience, not required**

Cloud experience (AWS)

Teamcenter Deployment Center experience

SSO and SSL Working Knowledge

**#LI-PLM #LI-JG1**

**Job ID:** 182002

**Organization:** Digital Industries

**Company:** Siemens Product Lifecycle Management Software Inc.

**Experience Level:** Experienced Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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