Description
**Job Family:** Customer Services
**Req ID:** 498334
**RAIL-TERM LLC, a subsidiary of SiemensMobility,** is a leading provider of rail
services to railroads and transit agencies and hiring Rail Traffic Controllers
(Dispatchers) to fully coordinate and run the dispatching of 60 railroads
across the United States and parts of Canada. This fast-paced position will
keep you on your toes when fielding calls from train crews, municipal
authorities, and the public regarding permissions of train operations and
emergencies that can occur along the tracks.
What excites our people about Siemens Mobility Customer Services? (https://www.youtube.com/watch?v=gPQLsTSLICc)
**Position Overview:**
We will train you to take incoming
calls (sometimes with not-so-clear information) and learn how to ask the right
questions to gain the vital details to determine next course of action and keep
everyone safe! You will coordinate train movements to optimize operations and
ensure the security of all train movements and other track equipment/employees.
Training rate of $20.14/hour in Rutland Vermont and once qualified (most people qualify in 4-6
months), you’ll earn $28.87/hour.
**To thrive in thisrole, you have:**
+ You are flexible – trains run 24/7/365 & so do we! (First Shift: 6am-2pm,Second Shift:2pm-10pm, Third Shift: 10pm-6am). Shift premium applies whenworking 2nd and 3rd shifts. Shift premium is also available for someweekend shifts.
+ You can multitask and prioritize – your workstation will havemultiple monitors as you’re able to view the many trains operating acrossthe country at any given time. You’ll need to learn travel times, speed,and distance (think about the age-old physics problem if two trains aremoving at different speeds…) to keep things moving with minimal delays.You can realistically expect 100+ calls/shift.
+ You have the willingness and capability to learn – we adhere toFederal Railroad Administration (FRA) regulations, so your interest anddesire to know about the infrastructure of our country’s transportationsystem will aid in your success. You’ll need to maneuver through thevarious computer systems and be able to type quickly to get criticalinformation to where it needs to go – asap!
**For your safety,we require:**
+ High School Diploma, Post-Secondary education is helpful
+ Strong verbal and written communication skills in English
+ Digital literacy (MS Office Suite)
+ Criminal Background check, Drug Testing (and random drug screens)
+ DOT physical to include hearing test and color blindness eye test
**Why you’ll loveworking for Siemens!**
+ Freedom and healthy work-lifebalance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits –starting Day 1!
+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.
+ We dothe right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment.
+ Weare frontrunners in digitalization and building platforms. Therefore, weare hiring ambitious forward-thinkers who want to have a real impact.
+ Solve the world’s mostsignificant problems – Be part of exciting and innovative projects.
+ Opportunitiesto contribute your innovative ideas and get paid for them! Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset – that’s why Siemens consistently ranks on the **Fortune World’sMost Admired Companies** list!
+ Employee perks and discounts and generous Paid Time Off
We recognize that building a diverse
workforce is crucial to the success of our business. We therefore strongly
encourage applications from a diverse talent pool.
Qualified Applicants must be legally
authorized for employment in the United States. Qualified Applicants will not
require employer sponsored work authorization now or in the future for
employment in the United States.
**Siemens offers a variety of health andwellness benefits to employees. Details regarding our benefits can befound here:** **https://www.benefitsquickstart.com/siemens/index.html** **.**
**As per the CBA, is this a unionized position.**
#LI-ND1
20.14
**Organization:** Mobility
**Job Type:** Full-time
**Category:** Customer Services
