Description
**Benefits Manager – USA & Puerto Rico Operations**
**Join Amgen’s Mission to Serve Patients**
At Amgen, our shared mission—to serve patients—drives everything we do. Since 1980, we’ve been at the forefront of biotechnology, helping to transform the lives of patients around the world.
Our culture is collaborative, innovative and grounded in strong values. We believe in delivering results the right way—through teamwork, accountability and a commitment to quality.
**Join us and transform the lives of patients while transforming your career.**
**What You Will Do**
**Let’s do this. Let’s change the world.**
In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant and employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance and continuous improvement across a complex and dynamic environment.
**Key Responsibilities**
**Benefits Operations & Delivery**
+ Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience
+ Manage governance metrics, including SLAs, KPIsandcompliance standards
+ Act as a primary escalation point forteam managingbenefits-related issues across employees and stakeholders
**Program Management & Strategy**
+ Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirementsand global strategy
+ Lead annual renewals, vendor transitionsandnew program implementations
+ Support enterprise initiatives such as global rollouts, mergers & acquisitionsandtransformation programs
**Vendor & Stakeholder Management**
+ Manage relationships with external vendors, brokersandservice providers to ensure strong performance and accountability
+ Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health, Staff Relation andHRteams
+ Support governance discussions and incorporate employee feedback to enhance& regulatebenefits programs
**Operational Excellence & Transformation**
+ Drive process improvements through automation, standardizationandcontinuous improvement initiatives
+ Leverage data and dashboards to enable insights, reportingandinformed decision-making
+ Support the adoption of benefits technologies and scalable operational processes
**People Leadership**
+ Lead and developtheteam of benefits professionals, fostering a high-performance and inclusive culture
+ Build team capabilities in benefits administration, systemsandtransformation initiatives
+ Promote accountability, collaborationandcontinuous development
**What We Expect of You**
**Basic Qualifications**
+ Bachelor’s degree or equivalent experience
+ Should have 8+ years of experience managing employee benefits operations in large or mid-sized organizations
+ Proven experience leading and developing teams
**Preferred Qualifications**
+ Strong understanding of the US benefits landscape, including health,wellbeing,retirement, LOA andinsurance programs
+ Experience working with global organizations or within matrixed environments
+ Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow, Alight…etc)
+ Strong stakeholder management and vendor management experience
**What Makes You Stand Out**
+ Ability to balance **strategic thinking with hands-on execution**
+ Strong analytical mindset with data-driven decision-making capabilities
+ Proven ability to **drive transformation and operational improvements**
+ Excellent collaboration and communication skills across global teams
**Why Join Amgen**
At Amgen, you’ll be part of a high-performing team where your work directly contributes to improving the lives of patients. You’ll have opportunities to grow your career, work on meaningful challenges and make a lasting impact.
