Job Description

**Title:** FAS(Field Application Specialist-clinic diagnostic product)临床诊断产品应用专家

**Location:** Ha’erbin 哈尔滨

**Division:**CDG, Bio-Rad China临床诊断部

**Reports to:** Regional sales Manager大区经理

**JOB PURPOSE**

To ensure company business objectives achieved through the customers satisfaction by: 就以下途径通过客户满意度确保公司实现业务目标

* Providing technical and application supports for all Company products to current and potential customers 向当前和目标客户提供所有公司产品的技术和应用支持

* Giving assist to CDG sales and marketing for their achievement of business plan 协助CDG的销售和市场实现业务计划

* Monitoring our commitment to customer satisfaction is performed and constantly

improved 监控让客户满意的承诺的履行,并且不断提高

**ACCOUNTABILITIES**

1. Calling on current customers on a regular basis to provide adequate technical support for their proper use of products

定期联络当前客户为其正确使用产品提供充分的技术支持

2. Support the installation, application and troubleshooting of products upon the request of customers and sales/marketing staffs

根据客户和销售/市场人员需求支持产品的安装,应用和解决疑难杂症

3. Working closely with service team coordinate on all customer service related matters 与维修部门就所有客户服务相关事务密切合作

4. Ensuring all customer calls related to job are handled on time to their satisfaction 确保所有客户相关的来电得到及时和满意的处理

5. Train and educate customers and staffs of distributor in collaboration with sales/marketing staffs 与销售/市场人员合作培训客户和经销商

6. Conduct presentation, demonstration and seminar upon the request of sales/marketing 根据销售/市场需求发表陈述,演示产品和主持讲座

7. Regular distribution of product information and important notice of Company (Keeping You Informed) 发布产品信息和公司重要告示

8.Detailed and expert understanding of the technology and its possible applications over the full breath of Company products

细致、专业地掌握所有公司产品的技术和其应用

9. Participate in training course for customer satisfaction and product knowledge 参与让客户满意和产品知识的培训课程

10. Self study for all cases of customer complaint and troubleshooting 自学所有的客户投诉和疑难杂症案例

11. Good communication and cooperation with all sales and marketing staffs 与所有销售和市场人员沟通良好

12. Compliance to the Company reporting system (Weekly and monthly report) 遵守公司汇报系统(按月度,出差和会议汇报)

Required Skills

**Qualifications Essential**

College and above with major in Medical Examination 医学检验 大专及以上

Required Experience

**Experience**

Minimum 2 years proven successful experience in the Technical support or Sales and marketing 具备在技术支持或销售和市场领域至少2年的成功经验

Min.2 years experience in the customer support for IVD, diagnostic instruments and devices 具有体外诊断,诊断器械和设备方面的客户支持领域至少2年经验

*Tracking Code:* 8466-446

*Job Location:* Ha’erbin, , China

*Department:* North China Regional Sales CDG

*Position Type:* Full-Time/Regular

*Division:* ZDONOTUSE – GCO

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