In this role you will deliver outstanding Collaboration service to the enterprise using our product suite which comprises of Office 365 (MS Teams, SharePoint, Yammer, etc..), and other applications like Miro and Box. Join a team of hardworking, multifaceted, and passionate engineers who take personal pride in the service they deliver to our workmates and external clients.

**The ideal candidate should have:**

+ Strong leadership skills with a passion for automation, operational excellence, and engineering solutions

+ Personal drive with a strong capacity to quickly adapt to a fast paced work environment and love learning new technologies

+ The ability to simultaneously handle various tasks & prioritize them while operating within a large range of technologies

+ Willingness to take on tasks outside of their current knowledge base while being thorough and able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams

**Responsibilities Include**

+ Reviewing and analyzing business processes, functions, and procedures to determine the most effective business systems software to meet the collaboration and productivity needs of the organization by using OOTB features.

+ Establishing systems specifications and objectives, based on business requirements and cost-effectiveness, and provides recommendations to management personnel

+ The coordination of testing and implementation of the system software, including conversion of data to the new system, and working with application support personnel to resolve system problems

+ Writing and maintaining SOPs

+ Creating awareness of the vendor product release plans and create a partnership for the delivery of new functionalities

+ Facilitating customer-focused interaction to ensure objectives are realized and expectations are properly managed. Coordinates activities and programs with other departments to improve service performance

**Basic Qualifications**

+ Master’s degree & 1 year of Information Systems experience

+ Bachelor’s degree & 2 years of Information Systems experience

+ Associates degree& 4 years of Information Systems experience

AND

+ 2+ years of direct experience with Office 365 on both the admin and end user side

+ 1 or more years of experience with Miro, Box

+ Extensive problem solving, debugging, and troubleshooting skills are required

+ Excellent verbal communications and documentation skills are required

+ Able to work independently and provide recommendations on strategies for meeting client needs

+ Ability to bring consistency and quality assurance across various projects

**Preferred Qualifications**

+ Experience with Agile methodologies and JIRA

+ Project Management experience within an enterprise environment

+ Experience working with ServiceNow

+ Experience using Smartsheet

+ Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow

+ Microsoft, or other relevant certifications are a plus

+ Experience working with OCM teams and following Change procedures/processes

Join Us

If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

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