Description
**Job Family:** Customer Services
**Req ID:** 483580
**Pioneering in America, from the first mile to the last. This is what drives us.**
For more than 160 years, Siemens has been an integral
provider of infrastructure, electrification, and transportation solutions in
the United States. Rail systems must do one thing above all: run. With modern
maintenance solutions – from diagnostics to data-based action recommendations,
from quick delivery of replacement parts to strategically planned modernization
– we ensure your systems’ highest reliability and availability: **100%Railability** . We are constantly developing new, intelligent mobility
solutions that increase the availability of infrastructure for society,
optimize route usage and create a new quality of travel.
Good service means we are there for our partners and
customers when they need us – and beyond. That is because we define ourselves
by what we do. Every day, every hour, every minute. We help our customers move
the world.
**Position Overview:**
Siemens Mobility is seeking to fill a Customer Success
Manager for the Central US and Western Canada region. In this role, you
will establish and maintain a group of customers to ensure satisfaction and
growth within the Siemens Mobility, Customer Services organization.
If you initiate and maintain positive relationships at all levels with your
customer organizations and use a consultative process to build opportunities
and growth this could be your next role. We operate daily with a growth
mindset – that’s why Siemens consistently ranks on the **Fortune World’sMost Admired Companies** list.
This
position will be ideally located in one of the following cities:
Sacramento, CA; Salt Lake City, UT; Dallas, Houston, Austin, TX; Denver, CO or Phoenix,
AZ as travel will be in the Central US and Western Canada.
**What your day-to-day will look like:**
+ Collaboratingwith teams and individuals in the Siemens organization to plan how wecan increase curiosity about our solutions among our customers, respondingexpediently and expertly to customer inquiries while you manage yourcommitments in an organized way,
+ Developand maintain strategic account plans for all assigned customers,
+ Understandthe portfolio of products and services available to the customer and sellvaluable solutions,
+ Identifynew business opportunities and partner relationships,
+ Programplanning and execution of pre-and-post sales activities,
+ Supportmultiple internal customers representing numerous product lines andbusinesses,
+ **Travelto customer sites on a regular basis – up to 60%.**
**To thrive in this role, you have:**
+ Bachelor’sdegree or 7+ years of customer facing business experience. In lieuof Bachelor’s degree, a combination of education and relevant workexperience will be considered,
+ Minimum3 years of customer facing business experience strongly preferred in the transportation, manufacturing or heavy equipment industries including work with government entities,
+ Abilityto understand complex industrial/mechanical products,
+ Proficiencywith Microsoft suite of programs (Word, Excel, Power Point),
+ Stronglydemonstrated verbal and written communication skills along withorganizational skills,
+ Musthave the ability to travel 60% primarily Central US and WesternCanada. Some overseas travel may be required,
+ Settingyou apart from others would be a Bachelor’s degree with knowledge of largegovernment or municipal contracting with working knowledge of CRM tools(ex. Dynamics). Experience in the Rail industry or heavy equipmentmanufacturing is a plus. As this position will support the Central USand Western Canada candidates should be based in the Central US.
**Why you’ll love working for Siemens!**
+ Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1!
+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.
+ We dothe right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment.
+ We arefrontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact.
+ Solvethe world’s most significant problems – Be part of exciting and innovativeprojects.
+ Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning.
+ Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff.
Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
#LI-LS1
#LI-Hybrid
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#PMSiemens
$111,282.00 $143,718.00 10%
**Organization:** Mobility
**Job Type:** Full-time
**Category:** Project Management
