Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
Data Management Sr Mgr – MDM will be responsible for building and leading a highly talented and data-focused team in our Innovation Center in India. This individual will be responsible for building and growing the GCO Commercial Data Management team and capabilities, insourcing work from external vendors to drive operational excellence and leading transition partial efforts from vendors. The Sr. Manager will also oversee operations of our core commercial MDM platform in partnership with the Technology team leads in India, driving continuous innovation, data improvements and management. The Sr. Manager will also be responsible for managing MDM team members in India on the execution of Operational data stewardship deliverables aligned across our various Data Platforms Product teams across US and O-US platforms.
Roles & Responsibilities:
Build and Develop High-Performing Teams
+ Define and complete comprehensive Commercial Master Data Management Strategy across key domains – Provider, Payer, Product, Patient, and Consent – that support critical
+ business capabilities across the Commercial organization and broader enterprise
+ Develop and execute ongoing Governance program for all Master Data domains to optimize workflows, create timely and accurate data enrichment processes, and ensure compliance
+ Collaborate with leaders and executives across Amgen functions
+ Ensure compliant operations and processing of all master data assets, ensuring adherence to applicable local government regulations and Amgen privacy and compliance SOPs across
+ all Master Data domains (Health Care Professionals, Health Care Organizations, Affiliations, Plan/Payer, Product, Patient and Consent)
+ Oversee team accountable for all Master Data operational processes, data curation, and stewardship
+ Establish and lead end to end Data Quality business processes and requirements across Commercial Core Systems (including MDM Systems and upstream and downstream interfaces)
+ Cross- Functional leadership and collaboration for all MDM initiatives, including all US Commercial functions as well as other functions across the enterprise
+ Hire, onboard, and develop new talent to deliver on our Customer Data & Analytics (CD&A) organizational goals and ambitions.
+ Lead and manage the Commercial Data Platforms and Data Management team in India partnering with the Director of Commercial Data Management
+ Partner with peers in matrixed organization and across our four pillars – Master Data Management, Data Platforms, Patient Data Management, Data Acquisition & Governance to build an aligned vision for the Data Management team in India
+ Motivate the team, delegate effectively, champion diversity within the team and act as a role model.
+ Partner with peers & leads in the stakeholder teams in India across Secondary Analytics, Forecasting, Incentive Compensation, Field Reporting and Technology to drive prioritization and implementation of requests across our Product teams
+ Partner with Technology teams in India and US and peers in India to establish processes for Infrastructure governance to cover costs and performance and proactively address issues and manage costs
+ Partner with Technology teams in conducting Proof of Concepts (POCs) on new Tools and technologies and communicate results to Leadership to gain alignment for Production scaling
+ Lead projects to implement Gen AI solutions on our MDM Platform including solutions that leverage LLMs to improve Data Quality, detect anomalies in data and processes, leverage affiliations data for insights and set up the accurate customer lineage, along with automated mastering and de-duplication of customers, etc.
+ Engage in design discussions with peers and data platforms teams to build MDM and consumer centric data products, manage consent, payer and affiliations datasets for US and O-US
+ Instill a culture of collaboration, continuous improvement, and accountability.
+ Identify and resolve roadblocks, process gaps, and resourcing needs as part of continuous improvement efforts.
Manage Work Transition and Insourcing
+ Develop plans, identify scope, and oversee transition plans to migrate work to our Amgen India innovation center with minimal disruption.
+ Lead the insourcing of our scoped operational data management services currently delivered by external vendors, ensuring appropriate knowledge transfer, risk mitigation, and operational readiness.
+ Ensure robust documentation during transition phase to enable onboarding the team members
Facilitate Cross-Team and Organizational Engagement and Alignment
+ Partner closely with the peers in Commercial Data Strategy core pillars and the Data Management Director to contribute to delivering against our priority initiatives and establish new ways of working, especially across time zones.
+ Partner and collaborate with peers from stakeholder functions who have an extended team in Amgen India – e.g., Incentive Compensation Sr. Manager, Field Reporting Sr Manager, Brand Analytics Sr Managers and other peers within the Data Management organization to set up data stewardship protocol and MDM based Data Products for these stakeholders globally
+ Work with our Technology/IT partners to establish Agile Product Teams at our Innovation Center and work effectively across other product teams in other geographies
+ Act as a key liaison between at the Amgen India innovation center with other Customer Data & Analytics Teams to ensure alignment of goals, processes, and success measures
Basic Qualifications and Experience:
+ Bachelor’s/Master’s degree and 8 to 12 years of MDM experience
+ Proven experience in building teams, managing, and retaining talent in India.
+ Demonstrated success in managing complex transitions.
+ Strong leadership, stakeholder management, and communication skills.
+ Excellent English oral and written communication.
+ Comfortable working in global teams and across time zones and cultures.
Functional Skills:
Must-Have Skills:
+ Prior experience and success building high-performing data management teams, with clear demonstrations of collaboration, innovation, and continuous improvement.
+ Prior experience managing Data Platforms operations – including managing across Agile Product teams on phased execution of Platform enhancements and innovations
+ Prior experience in leading major data transformation projects with global teams, including core teams situated in India.
+ Prior experience leading Proof of Concept (POC) projects evaluating new technologies and scaling from POCs to production
+ Prior experience and familiarity with future MDM stewardship, data management, and cleansing
+ Experience in MDM best practices, global compliance rules and OneKey datasets across all markets and use cases
+ Prior experience using technologies such as Reltio, Informatica, AWS, Redshift and Databricks
+ Prior experience in partnering with Global stakeholders and managing teams on planning and execution of multi-year Data management programs
+ Quick learning agility to understand new concepts such as our end-to-end Commercial data flows to identify and remediate interdependencies.
+ Collaborate with peers, India leadership team and peer teams globally to stay ahead of industry trends, best practices, and emerging technologies in data acquisition and build multi-year forward looking Data platform roadmaps.
+ Understanding of the syndicated commercial data sets including data sets like DDD, XPO, LAAD from IQVIA, CRM data sets for Call Planning, Patient Hub and Specialty Pharmacy data sets
+ Understanding of dependencies on MDM across commercial and non commercial domain across the globe
+ Alignment with best practices and a commitment to championing new and innovative methodologies and tools to enhance data strategies and solutions to drive business outcomes.
Good-to-Have Skills:
+ Experience working in the life sciences commercial data domain space, ideally in the areas of Data Platforms and Patient Data supporting Commercial stakeholders – Analytics, Reporting, Decision Sciences and Forecasting
+ Worked in multinational settings with teams from different countries.
+ Strong understanding of compliance and data privacy requirements.
+ Familiarity with and application of Scaled Agile Framework (SAFe).
Soft Skills:
+ Excellent leadership and team management skills.
+ Exceptional collaboration and communication skills.
+ Strong data & analytics/critical-thinking and decision-making abilities.
+ Able to perform well in a fast-paced, changing environment.
+ Strong oral, written, and presentation skills, with the ability to articulate complex concepts and controversial findings clearly and compellingly.
