Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services – the pots, pans, soups and sauces – they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a eCommerce Support Specialist to work with our expert Business Support team of 5 employees across the world. Do you have a passion for Business Support? Then we would love to hear from you.
What you’ll do
+ Provide operational support as part of the eCommerce team towards internal & external stakeholders
+ Provide day to day system support (testing, engagement request handling, communication) related, but not limited, to Jaggaer, Ariba, Order2Cash, WEB, Oracle, GXS, GHX and similar ERP, Middleware and eInvoicing, and/or integrated (including 3rd party) solutions
+ Monitor & maintain system data, as well as handle error messages and deal with external / internal support providers (eg.: Troubleshoot system/process failures)
+ Create SOPs and User Guides for desired ways of working as per assigned area and knowledge
+ Be the business point of contact for GLOBAL eCommerce Systems and primary liaison point to I.T. related inquiries concerning eProcurement solutions for both business and customers. Going to be the subject matter expert
+ Maintain existing Supplier Platform setups (configuring, setting up and maintaining our eCommerce solutions)
+ Project management of small to medium projects
+ Provide administrative support by effectively maintaining and coordinating various supplier purchases and related invoices on monthly bases.
+ Support in measuring, analyzing and monitoring existing channels and evaluate those value-add to ensure highest efficiency possible via e-solutions (EDI Health)
+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
Who you are
+ Minimum 3 years of relevant business experience (IT or Business support experience, preferably in an industrial business)
+ Ideally minimum 1 year of experience working with B2B eCommerce and/or eProcurement Systems (EDI, GHX, OB10/Tungsten, Jaggaer, Ariba, SOA B2B, BOOMI, etc.)
+ Good working knowledge of relevant computer systems, procedures, workflow management and monitoring systems
+ Professional knowledge of general office applications: Excel, Outlook, PowerPoint,
+ Effective time management, organizational and administrative skills; able to balance multiple priorities
+ Project Management experience (preferred)
+ Experience working with Oracle & SAP (Oracle preferred)
+ Exceptional communication skills and an ability to consistently represent Cytiva in a courteous and professional manner
+ Self-Starter, proactive, able to work independently with minimal direction, able to maintain confidentiality and handle matters discreetly
+ Effective problem-solving skills and able to resolve a variety of issues and topics within the job scope is a must
+ Ability to effectively interact and communicate with customers and business stakeholders, as well participate in I.T. focused discussions
+ Committed to deliver commercial excellence and customer satisfaction
+ Fluency in the English language
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.