Field Service Engineer

Post Date Dec 04, 2018

As a result of our continuing growth, we now have an immediate requirement for a Field Service Engineer, to join our business in Spain – Bilbao, on a permanent basis. As a Field Service Engineer you will perform direct service activities on Hologic DIAGNOSTICS products in the
field. The role will provide a high level of service to customers on the
installation, repair, service, maintenance, or enhancement of hardware and/or
software products.

**Your Main Duties& Responsibilities:**

The Field Service Engineer duties listed below
require approximately 80% travel within the designated region and 20% outside
the designated region:

+ Installinstruments at customer sites

+ Provideinstrument and sample preparation training to customers

+ Provideemergency service and repairs and Preventative Maintenance as requested bycustomers

+ Planningof laboratory design for new instrument installations

+ Liaisingwith customer IT departments and assisting with information systemsinstallations and troubleshooting

+ Maintenanceand accuracy of assigned inventory

+ Supportingmarketing activities such as exhibitions

+ Specialassignments and administrative duties as directed by Field Service Manager ordesignate

+ Communicateand document customer feedback to Field Service Manager and/or appropriatedepartments

+ Promoteservice agreements to customers

+ Performother assigned duties as required

+ Routinelycomplete administrative paperwork, such as but not limited to: Time Reports,Expense Reports, Equipment Site Assessments, Inventory Reports, InternalLaboratory Reports, Equipment Checklists, RGA Forms, and Field Service Reports

**We are looking for someone who has:**

+ Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines

+ Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems

+ Strong interpersonal and customer satisfaction skills

+ Similar/comparable customer based laboratory environment

+ Effective Time Management Skills

+ Professional and effective internal and external communication skills

+ Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers

+ Proficient use of Microsoft products (Word, Excel, Outlook)

+ Working knowledge of various troubleshooting/analysis tools (Macros, Data Acquisition, etc.)

+ Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc

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