Description
**Job Family:** Customer Services
**Req ID:** 417392
**Hello go-getter!**
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.
**You’ll make an impact by:**
+ We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
+ Processing orders in the system based on the input from customers and salesmen.
+ Creation of WBS and closure activities.
+ ICC Billing & clarification of billing query.
+ Organization of deliveries and material flow within the company in line with relevant regulations
+ Cooperation with suppliers, shipping companies and customs agencies.
+ Monitoring delivery timetables.
+ Controlling circulation of documents, verifying their correctness and monitoring shipping documents
+ Actively proposing process optimizations.
+ Act as a stakeholder/Siemens representative when communicating with customer.
+ Delivery of order handling services to 2 or more country/business lines (role 80% operational).
+ Managing returns and escalations.
+ Contacts with customers via email/phone.
+ Taking ownership on team’s results – supporting others, identifying and escalating operational issues to achieve team’s goals.
+ Lean initiator – actively raising and implementing improvement ideas for designated country clusters with collaboration with Lean network.
+ Occasionally participating in small to mid-size operational projects at country or regional level.
+ Efficient training of team members including new joiners.
+ Supporting Logistics Specialists in exceptions handling process.
+ GS: End-to-end process – from order till invoice/cash collection.
**You’ll win us over by:**
+ A university degree.
+ Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
+ Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
+ Ability to work in a team.
+ Good communication and customer service skills.
+ Open-mindedness and constructive attitude to performed tasks.
+ Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
**Create a better #TomorrowWithUs!**
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.
