Amgen is seeking a Rare Disease Key Account Manager (RD KAM) to execute commercial activities for the assigned geography and establish relationships with customers to drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment of adult patients with severe active anti-neutrophil cytoplasmic autoantibody (ANCA)-associated vasculitis (granulomatosis with polyangiitis [GPA] and microscopic polyangiitis [MPA]) in combination with standard therapy including glucocorticoids.
This role is field based and will require gaining access to customers in a clinic OR hospital setting while also maximizing your ability to engage through digital channels.
The RD KAM will be responsible for product performance at a territory level, expected to be a disease category expert, a product champion, provide account management support, and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace.
+ Proficiency in both live and virtual customer engagements
+ Develop a comprehensive and effective territory business plan aimed at achieving and exceeding annual goals established by commercial leadership
+ Ability to engage all stakeholders around patient ecosystem – caregivers, HCPs, case managers, nurses, infusion centers, etc. in multiple settings of care-Hospital, Clinic, etc.
+ Must be able to effectively collaborate across all corporate functions-MSLs, TLLs, Nurse Coordinators, Field Access Team, supporting sales teams, etc.
+ Key account strategic lead; Develops and executes innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner
+ Channel patients to treatment: Creating referral networks to both existing centers of excellence, as well as, setting up new treatment CoEs.
+ Building long-term relationships across multiple stakeholders and senior decision-makers, both inside and outside of Amgen, and sustaining extensive and rich networks to advance business partnerships and deep customer relationships.
+ Developing, deploying, and enhancing deep and broad requisite knowledge of the U.S., regional healthcare ecosystem, Amgen, competitor portfolios and customers (provider organization and payer), in order to build powerful, evidence-based solutions that create value for Amgen, potential customers and partners in the healthcare market.
+ Ability to create broader disease awareness beyond the expert (i.e., with patients, GPs)
+ Identifies drivers/barriers and coordinates pull-through initiatives across field teams
+ Provides actionable field intelligence and recommendations to Amgen home office
+ Partners closely with Market Access Team Account Executives in shared accounts.
+ Promote Tavneos within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
+ Develop strong customer relationships by better understanding the customer’s needs
+ Serves as a resource/consultant to customers and staff regarding payer policies and processes (eligibility and benefit verification, prior-authorization and appeals/denials)
+ Maximizes use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers’ confidence to prescribe Amgen medications for appropriate patients
+ Communicates territory activity in an accurate and timely manner as directed by management
+ Provides feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changing environment and other internal departments
+ Successfully completes all training classes
+ Completes administrative duties in an accurate and timely fashion
+ Manages efforts within assigned promotional budget
+ Attends medical congresses and society meetings as needed
+ Ensures timely access for patients through patient services and savings programs
+ Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
+ Master’s degree & 6 years of collective account management experience, sales, & commercial experience
+ Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
+ Associate degree & 10 years of collective account management experience, sales, & commercial experience
+ Advanced degree, e.g. MBA, MPH
+ Prior Account Management or Payer experience preferred
+ Managerial experience directly managing people such as or District Manager experience and/or leadership experience leading cross functional teams, projects, programs or directing the allocation of resources
+ Proven track record of access creation in managed markets
+ Experience negotiating contracts with regional payers & IDNs
+ Working knowledge of geography including existing relationships with key customers
+ Prior experience developing and implementing strategic initiatives with cross-functional Business Units that successfully enable access and demand creation in key accounts
+ Prior experience working with Medical Science Liaisons (MSLs), HOPE MSLs, Medical platform or policy development and opinion leader engagement
+ Account Management, Reimbursement, Quality, and Value experience
+ Strong communication and presentation skills including experience with executive-level audiences
+ Excellent negotiation skills
+ Strong analytical skills/business acumen
+ Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams
If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.