Now’s our time to inspire the future of healthcare together. At
Siemens Healthineers, we are passionate about enabling healthcare professionals
to deliver high quality patient care, and to do so affordably. A leading global
healthcare company, Siemens Healthineers continues to strengthen our portfolio
of medical imaging and laboratory diagnostics, while adding new offerings such
as managed services, consulting, and healthcare IT services – as well as
further technologies in the growing market for therapeutic and molecular
diagnostics. Siemens Healthineers develops innovations that support better
patient outcomes with greater efficiencies, giving providers the confidence,
they need to meet the clinical, operational and financial challenges of a
changing healthcare landscape. Join our team now at Siemens Healthineers
**Pleasenote this salaried position is an after hours position. This position is open to location nationally.**
Regional Service Manager is responsible for managing the healthcare Field
Service business by directing, coordinating and leading the organization and
its activities to meet customer service expectations and financial
Regional Service Manager reports to the Zone Vice President of Siemens
+ Work to maximize customer loyalty and satisfaction
+ Communicate the valueproposition of Siemens service to customers
+ Obtaining service financialgoals through revenue attainment and effective cost containment.
+ Ensure compliance with FDAGood Manufacturing Practices
+ Meet annual RSM goals andmetrics as established
+ Hire, develop, train andcoach Customer Service Engineers (CSE’s)
+ Prioritize customer and businessobjectives to provide clear direction to CSE’
+ Develop long term valuebased relationships with key accounts
+ Provide additionalescalation support to resolve key account issues
+ Develop proactive accountplans to prevent or predict issues
+ Provide continuescommunication across organization for key accounts
**RequiredKnowledge/Skills, Education, and Experience**
+ BS/BA in related discipline,or advanced degree, where required, or equivalent combination of educationand experience.
+ 8+ years of successfulexperience in a directly related field and successful demonstration of KeyResponsibilities and Knowledge as presented above.
+ Excellentorganizational skills
+ Superiorcommunication skills (written and oral) and ability to effectivelycommunicate with stakeholders at many levels within the organization
+ Effectively presentinformation to co-workers and employee groups, including upper management,customers at various levels and public representatives
+ Ability to read, analyze andtranslate into action financial profit and loss statements.
+ Professional level knowledgeon using analytical databases and complex excel workbooks and associatedpivot tables.
+ Ability to read, analyze andinterpret common scientific and technical journals, financial reports andlegal documents
+ Abilityto thrive as a member of a collaborative, cross-functional team
+ Competent knowledge of MSOffice applications
**PreferredKnowledge/Skills, Education, and Experience**
+ Past experience in managinglarge remote employee-based territory
+ Knowledge of the DiagnosticImaging Instruments or equivalent Diagnostic Imaging industryexperience
+ Ability to articulate andexplain value of Service Agreement offerings
+ Working knowledge of SAPor experience with equivalent enterprise service software solution
**Organization:** Siemens Healthineers
**Company:** Siemens Medical Solutions USA, Inc.
**Experience Level:** Experienced Professional
**Job Type:** Full-time
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
**Pay Transparency Non-Discrimination Provision**
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click here at https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html .