Description
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Service Manager for Beckman Coulter Diagnostics is responsible for ensuring the delivery of best-in-class service performance, optimizing operational efficiency, controlling service-related costs, and building strong customer relationships to support business growth, by leading and supporting a high-performing team of Field Service Engineers (FSEs) and Field Application Specialists (FASs).
This position is part of the Service Organization located in São Paulo and will be on site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Beckman DX Distributor cluster and report to the GM responsible for leading, coaching and supporting a team of FSEs and FASs, ensuring top performance and technical excellence by regularly assessing team skillsets and performance, providing coaching, feedback and formal evaluations. If you thrive in a multifunctional, leadership, fast paced, supporting role and want to work to build a world-class Service organization—read on.
In this role, you will have the opportunity to:
+ Work directly with Regional Service and Country Leadership to define and execute strategic plans aligned with company goals.
+ Manage service budgets to meet expense control and revenue targets, by maintaining and controlling service inventory, including FSEs’ car stock.
+ Monitor and improve service KPIs such as Past Due PMs, MODs, Return Visit, Inventory Turns, First Time Right, Time from Call to Fix, etc… by overseeing daily operations including installations, preventive and corrective maintenance, modifications, and workload balancing.
+ Review service records to ensure compliance with technical standards and company protocols.
+ Ensure customer satisfaction and act as an escalation point for complex service issues.
+ Provide insights and recommendations to leadership on service growth opportunities and risk mitigation.
+ Ensure adherence to all corporate processes, policies, and compliance standards.
The essential requirements of the job include:
+ Bachelor’s degree in Engineering, Technical Management, or related field preferred.
+ Minimum of 5–7 years of experience in field service or technical operations, with at least 5 years in a leadership role.
+ Theoretical and practical knowledge of in vitro diagnostics in Beckman Coulter and or similar product lines
+ Strong understanding of service metrics, budgeting, and resource management.
+ Ability to travel frequently to job sites and customer locations.
+ English and Spanish are mandatory
+ Proficient in MS Office Suite and PowerBI; experience with CRM and Field Service Management software is a plus.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
