Description
**Roles & Responsibilities:**
+ Owns the development of business cases for ServiceNow HRSD enhancements
+ Product Owner for all enhancements, break-fix and maintenance within the HRSD platform
+ Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements
+ Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts
+ Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
+ Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers
+ Assists in the creation of ServiceNow HRSDtest cases and provides support during test phases of the project lifecycle
+ Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions
+ Attends, facilitates, and/or leads ServiceNow HRSD meetings of cross-functional collaborators and service provider groups
+ Support the overall ServiceNow HRSD Service management and governance
**Basic Qualifications and Experience:**
+ 5 years minimum experience in ServiceNow with with hands on experience working with HRSD
+ Master’s degree OR Bachelor’s degree and 5 years of HR IS experience
**Must Have Skills:**
+ Previous ServiceNow Human Resource Service Delivery (HRSD) experience
+ ServiceNow HRSD Implementation Specialist Certification
+ Prior experience working in a highly agile (Scrum) environment
+ Familiarity with Jira and Service Management
+ Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills
+ Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues
+ Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
+ Previous experience working in a highly collaborative and culturally diverse environment
+ Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved
