Abbott S.r.l. is looking for:
**A Software Automation Lead and System Engineer**
**Primary Objective of the Position**
The Software Automation Lead and System Engineer is responsible for performing Automation software installation, configuration and upgrade.
He assists and coaches TSS (Technical Service Specialist) and TSO (Technical support operator) providing second level support and driving the Customer Service organization to improve software automation skills.
**Core Job Responsibilities**
+ In Collaboration with Project manager and Service Manager he/she is responsible for the installation and configuration of server (physical or virtual) and software.
+ Apply software upgrade for the new version release.
+ Carry out maintenance of server and software database ensuring efficiency, performance and uptime of the systems. Perform monitoring of systems, applying service metrics and KPIs.
+ Provide second level support for TSO and TSS.
+ Improve the software automation skills in Customer Service (TSS/TSO).
+ Ensure the achievement of Customer Satisfaction NPS scores
+ Bachelor’s degree or equivalent experience required. Bachelor’s degree Informatics is preferred.
**Minimum Requirements / Experience**
+ 5+ years in similar role (sys admin and engineering), knowledge of IT environment in Healthcare Institutions. Knowledge of IT solutions for IVD (LIMS, LIS, middlewares) is highly appreciated.
+ Good knowledge VMware, Hyper-v (all version)
+ Good knowledge of networking and security related topics. Experience on switch hp/cisco, firewall Sonicwall, Zyxell is appreciated.
+ Good knowledge of DBMS platforms: OracleDB, MySQL
+ Experience with hardware installation: server rack, nas, san.
+ Good knowledge of DMS (TLA/LAS) is highly appreciated
+ Must be result-orientated and able to work in a team environment.
+ Excellent spoken and written communication skills.
+ Ability to identify and drive resolution of issues
+ Valid driving license.
+ Languages: English
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com