Temporary – Customer Service Administrator – SE

Post Date Jun 28, 2018

**12 month contract – Customer Service Administrator SE**

Providing administrative support within the EMEA Customer services and department for all Hologic products.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Primary Duties

+ Coordination and input of day to day customer orders processing on Hologic’s Oracle business system for the SE region.

+ Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.

+ Maintaining a constructive relationship with Hologic sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes.

+ Maintaining the Oracle database with details of all Hologic owned equipment installed at customer sites.

+ Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.

+ Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors.

+ Arranging deliveries to, and collections from, customer sites through 3rd party couriers around the Europe, and liaising with 3PL warehouse regarding inbound and outbound activities.

+ Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate.

+ Support and assist other business units where required.

+ Maintain a working and up-to-date knowledge of relevant Hologic products, including pricing and product codes.

+ Support and provide cover for colleagues in the event of absence i.e. vacation, course attendance etc.

+ Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed.

+ Provide back up to other regions as required (primarily Benelux, France

**Other Duties**

Other duties may be assigned at the discretion of the position Manager or Senior Management Team.

Qualifications

Key skills, attributes and experience:

– Fluent in English, Spanish (non-negotiable) and Portuguese – with additional knowledge of one of the following: Swedish, Italian, German.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

– 3 to 5 Years Customer Service experience in a B2B environment

– Logistical experience preferable (Customs documents, organising shipments for destinations outside EU)

– Experience in the Healthcare sector preferable, but not required.

– Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet

– Ability to work under pressure to short deadlines

– Excellent IT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and other related software applications.

– Working knowledge of Customer Service systems and databases e.g. Oracle / CRM

**Agency and Third Party Recruiter Notice:**

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

**Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.**

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