Description
**Role summary:**
The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of commercial programs (e.g., speaker program, sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture.
**Key Responsibilities**
**Oversight of key commercial activities, with focus on Third-Party Programs**
+ Partnering with cross-functions to ensure global and local policy smoothly landed into execution, meanwhile keep optimizing the effectiveness of policy & procedure.
+ Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite monitoring, and retrospective data analysis.
+ Conduct in-field observations and real-time support for prioritized program types, ensure preventive risk management and contribute to business effectiveness through closing monitoring and communicating.
+ Acting as business partners to dedicated business unions, foster business excellence & compliance culture through continuous training/communication.
+ Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary.
**Funding Review Committee (FRC) Process Management**
+ Lead or support communications with Medical Associations and ensure timely documentation collection.
+ Prepare and assess third-party program submissions for FRC review, advising on program value and compliance.
+ Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation.
+ Conduct periodic program reviews and field visits; escalate deviations as needed.
**Data Analytics and Reporting**
+ Perform periodical data analysis to reflect business effectiveness and keep monitoring on high risk & emerging area with mitigation action plan.
+ Develop advanced tools or methodologies through data mining to enable business on risk management and business effectiveness control.
+ Support compliance and business teams with insights for decision-making.
**Local Process and System Ownership**
+ Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom.
+ Provide operational guidance to RAEs on program planning and execution.
+ Manage local process/system changes and ensure documentation compliance.
+ Work with cross-functions to continuously optimize local process and procedure to
**Must-Have Qualifications**
+ Bachelor’s degree or above.
+ 8+ years of experience in pharmaceutical business operations, project management, or risk management.
+ Familiarity with HCP/HCO-related programs and sponsorships.
+ Strong compliance mindset and experience in risk mitigation.
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint).
+ Experience in process improvement and digitalization.
**Preferred Qualifications**
+ Experience in a leadership or coordination role within cross-functional teams.
+ Strong project management and multi-tasking capabilities.
+ Expertise in training and consultation for third-party programs.
+ Familiarity with program change processes and payment documentation.
+ Analytical skills for dashboard and progress review.
+ Problem-solving ability and escalation management.
+ Fluency in English and Mandarin (written and spoken).
**Professional Competencies**
+ High ethical standards and proactive risk management.
+ Expertise in finance, auditing & monitoring, CICPA, ACCA, CIA is preferred.
+ Strong collaboration skills across functions.
+ Excellent communication and presentation abilities.
+ Adaptability in a fast-paced environment.
+ Strong organizational and planning skills.
+ Willingness to travel for program oversight and field activities.
