Description
**Job Family:** Electrical Products
**Req ID:** 482718
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
**Transform the everyday with us!**
**We are looking for Customer Quality Engineer. This position will be based in Dallas TX or Atlanta GA.**
This is a critical corporate-level position responsible for driving customer quality excellence across North America by minimizing process variation, resolving field issues, and leading customer complaint investigations. The Customer Quality Engineer will interface directly with customers, Sales, Product Management, and Plant Quality Managers to resolve post-delivery quality concerns and support corrective action efforts.
The role covers supplier quality, return analysis, environmental health & safety, project management, ISO coordination, interplant support, and customer quality. Working alongside the existing Customer Quality Engineer, this position will focus primarily on customer complaints, corrective actions, and escalation of critical or safety-related issues from factory-level engineers to corporate leadership.
This position demands strong technical acumen, analytical thinking, and the ability to communicate effectively across all levels — from factory teams to major global customers. The right candidate will be proactive, decisive, and skilled at managing high-impact situations.
**You will make an impact with the following responsibilities:**
+ Serve as the primary escalation point for customer complaints, particularly high-impact or safety-related issues.
+ Lead cross-functional investigations and corrective actions, ensuring deep root cause analysis and sustainable solutions.
+ Coordinate and communicate with factory quality teams to drive timely issue resolution and standardize corrective actions across plants.
+ Prepare and deliver formal customer communications and legal reports, including status updates and corrective action documentation.
+ Support field audits, new product launches, and implementation of continuous improvement initiatives aimed at reducing nonconformance costs (NCC).
+ Participate in customer and leadership reviews, presenting updates on open issues and systemic improvements.
+ Mentor plant-level engineers on problem-solving, analysis tools, and quality techniques.
+ Contribute to corporate quality projects, driving alignment with ISO standards and Siemens’ quality systems.
+ Collaborate cross-functionally to resolve urgent field problems impacting customer operations, ensuring both speed and technical depth of response.
**You’ll win us over by having the following qualifications:**
**Basic Qualifications:**
+ Bachelor’s degree in Mechanical or Electrical Engineering, Quality or recognized STEM field.
+ Minimum 7 years of experience with the following:
+ Engineering within a manufacturing environment.
+ Proven success managing customer-facing quality issues and corrective actions.
+ Strong auditing, problem-solving, and root cause analysis skills.
+ Demonstrated ability to communicate effectively across all organizational levels, including senior leadership and major customers.
+ Strong project management skills for coordinating cross-functional resolution efforts.
+ Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard quality tools (8D, 5-Why, FMEA, Fishbone, etc.).
+ Must be eligible to work in the U.S. without current or future sponsorship.
**Preferred Qualifications:**
+ Advanced degree in Engineering or Quality-related discipline.
+ Technical knowledge of electrical power systems and circuit protection products (preferred but not required).
+ Experience in industries related to Siemens (industrial/electrical manufacturing, automation, or power distribution).
+ Strong presentation and technical writing abilities for customer and leadership communications.
+ Ability to perform under pressure in urgent, high-impact situations.
+ Demonstrated leadership and mentoring capabilities in quality or cross-functional teams.
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
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$91,463 $156,794 10%
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Quality Management
