Description
**Inquiry Management:**
+ Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation.
+ Investigate and resolve inquiries promptly with clear, data-backed communication.
+ Track and analyze inquiry trends to identify process or data improvement opportunities.
+ Demonstrated ability to manage inquiries with professionalism, empathy, and data-driven precision to ensure a positive stakeholder experience.
**Data Challenges and Resolution:**
+ Identify, research, and resolve data discrepancies impacting IC calculations or field reporting.
+ Partner with cross-functional teams to correct root causes and implement preventive solutions.
+ Maintain documentation of issue resolution and lessons learned for continuous improvement.
**Data Stewardship:**
+ Collaborate with internal teams to evaluate impact(s) of data changes.
+ Design and document impact analyses and work with other teams to execute.
+ Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders.
+ Influence, design, and document data governance policies, standards, and procedures for IC data.
+ Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes.
+ Validate data source requirements, highlight applicable risks and mitigations, and define review schedules.
+ Understand and interpret data ingestion quality checks which have IC impact.
Ad-hoc Analytics:
+ Conduct analytical deep dives and ad-hoc reporting on performance, attainment, and payout trends.
+ Create and automate dashboards or reports to provide actionable insights for business leaders.
+ Translate complex data into clear narratives that support decision-making.
This foundational IC knowledge enables the role to support end-to-end operations with accuracy, consistency, and strategic insight:
+ Possesses a comprehensive understanding of end-to-end Incentive Compensation operations, including plan design, goal setting, contest administration, payout calculation, and performance analytics.
