Description
The Compliance Manager, WC&BE Investigations – Triage Lead (JAPAC) serves as the regional intake and triage lead for reports of alleged violations of Amgen’s compliance policies across the JAPAC region. This role is part of **Worldwide Compliance & Business Ethics (WC&BE) Investigations** , the team responsible for leading internal compliance investigations globally.
The position reports to the **Director, Compliance Investigations** and partners closely with regional Human Resources, Legal, Audit, Finance, Healthcare Compliance Leads, and other stakeholders to ensure timely, accurate, and risk-appropriate routing of matters for investigation.
**The Role**
The Triage Lead plays a critical role in Amgen’s risk-management and compliance framework. The role involves identifying potential compliance issues in reports from various sources, conducting initial fact-gathering, reviewing transactional and system data, performing triage analysis, and documenting outcomes in the WC&BE system of record.
The successful candidate will demonstrate strong analytical capability, sound judgment, and the ability to navigate the regulatory complexity and cultural diversity across JAPAC markets.
**Location:** Shanghai
**Responsibilities**
**Triage & Case Intake**
+ Identify compliance issues from hotline reports, internal referrals, and other sources.
+ Conduct fact-gathering, including stakeholder outreach, document review, and internal company system checks (e.g., C3, SAP, Concur, Salesforce).
+ Analyze available information, assess urgency and risk level, and recommend case disposition.
+ Present triage assessments to regional WC&BE Investigations team and legal, who make up the regional triage committee.
+ Document triage decisions and rationale for decisions in our system of record with clarity and accuracy.
**Regional Leadership & Stakeholder Engagement**
+ Assign tasks to cross-functional partners such as HR/Staff Relations, Legal, Healthcare Compliance Leads, and Audit as appropriate.
+ Build strong relationships with regional partners to facilitate timely information flow and shared understanding of triage decisions.
**Compliance Expertise**
+ Develop and maintain expert knowledge of Amgen’s Healthcare Compliance Policies, Standard Operating Procedures, and relevant JAPAC laws and regulations.
+ Apply compliance knowledge to assess interactions with Healthcare Organizations and Healthcare Professionals.
**Data Quality, Reporting & Process Improvement**
+ Perform data quality checks and trend analysis, escalating concerns where appropriate.
+ Support the Investigations Director with regional triage metrics and executive-level reporting.
+ Identify opportunities for workflow improvements and contribute to implementation proposals.
**File & Knowledge Management**
+ Manage investigation-related files, ensure proper documentation retention, and extract necessary supporting data from internal systems.
**Basic Qualifications**
+ Bachelor’s degree with at least 4 years of compliance experience.
**Preferred Qualifications**
+ Experience in internal investigations, compliance monitoring, or audit, preferably within the pharmaceutical or healthcare industries.
+ Strong analytical skills with the ability to assess varied, incomplete, or high-volume information.
+ Excellent verbal and written communication skills, including the ability to present concise and defensible triage decisions. Fluent in English and Mandarin Chinese (other Asian language also preferred e.g. Japanese, Korean).
+ Strong organizational and multi-tasking skills and ability to prioritize multiple matters with minimal supervision.
+ High familiarity with technology and data with comfort using systems such as Microsoft Office, SAP, Concur, EthicsPoint, Salesforce based platforms.
+ Ability to work effectively across cultures and time zones in a complex regional environment.
+ Demonstrated ability to maintain confidentiality and handle sensitive matters with professionalism.
