Description
**Job Family:** Electrical Products
**Req ID:** 504931
**Position Title:** Technical Support Specialist
**Location:** Peachtree Corners, GA or Harleysville, PA or Rolling Meadows, IL (Hybrid)
**Are you looking for a company that empowers talent?**
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.
We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.
Create a better tomorrow with us!
Siemens Technical Support Specialist is searching for a qualified candidate that will possess an electrical or electronics background. This includes experience with circuit breakers/switches (residential and power), load centers, panelboards, switchboards, busway and meter combos or similar products to assist customers, via phone and/or email with wiring, commissioning and troubleshooting of Siemens products in the field.
**You will make an impact with the following responsibilities:**
+ Daily use of a Customer Relations Management software tool (Siebel ASSIST) in which customer questions are placed in a queue on a first-in, first out basis, requiring no more than 2 hr. call/email back time.
+ The ability to understand questions posed by parties in the electrical controls and power distribution industry including contractors, integrators, electricians, control and power distribution distributors and internal Siemens Business Developers and Sales Engineers among others.
+ Candidate will need to be able to multitask and be able to switch between the support of different products throughout the course of the day in a fast-paced environment.
+ Candidates will be required to interpret operations and maintenance manuals, and effectively bring wiring, commissioning and troubleshooting solutions to customers over the phone or via email.
+ Job requires attention to detail and the ability to follow and interpret verbal communication as well as summarize these conversations in written form within an activity in Siebel ASSIST.
+ Performance will be based on Customer Survey scores sent out after each case is closed, knowledge sharing and learning, team performance and interaction, as well as meeting immediate team and organizational goals.
+ Some after-hours work may be required
**You’ll win us over by having the following qualifications:**
**Basic Qualifications:**
+ Bachelor’s degree in electrical engineering or 1 plus years of experience in electrical power distribution field in lieu of an electrical/electronic degree.
+ Proficiency and familiarity with circuit breakers/switches (residential and power), load centers, panelboards, switchboards, busway, meter combos and communication protocols such as Modbus, Profinet, and Ethernet IP.
+ 1 plus years of experience in Customer Support in the related fields: industrial, construction, mechanical, or electrical industries
+ Must be eligible to work in the US with no sponsorship now or in the future.
**Preferred Qualifications:**
+ Knowledge in communication protocols such as Modbus, Profinet, and Ethernet IP.
+ Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external customers.
+ Strong written and verbal communication skills.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
**Benefits and Perks:**
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 – $105,509. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Create a better #TomorrowWithUs
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
#Hybrid #LI-AB1 #transformtheeverydaywithus #siemens #salessupport #technicalsupportspecialist #electricalproducts
$61,547 $105,509
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Customer Services
