Description
**Role Descriptio** **n**
You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, and accurate, while also enhancing discipline, process rigor, and transparency.
**Performance & Process Management **
+ Keep business processrelatedprocedures up to date and inspection ready.
+ Support rootcause analysis and ongoing process improvement initiatives.
+ Support the globalteam during audits and inspections.
**Cross-Functional & Global Collaboration **
+ Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.
**Compliance & Governance **
+ Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
+ Provide support for deviation management, change control processes, risk assessments, and ensuringinspectionreadiness.
**Roles & Responsibilities **
Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:
+ Manageintake process for tickets in ServiceNow assigned to the DSCT resolver group byallocatingtickets appropriately and categorizing them by root cause for metrics tracking and visibility.
+ Monitor Clinical Data Quality reports to uphold SAP system data integrity.
+ Oversee and update Clinical Customer Master data within the SAP system to ensure precise andtimelyshipment of finished clinical goods todesignatedsites.
+ Help manage the DSCT team dashboardand attendweeklyteammeetings.
+ Attend DSCT weekly system issue meetings.
+ Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.
**Functional Skills **
Must-Have Skills:
+ Proficient in SAP Order to Cash and/or Plan to Stock processes.
+ Experienced with information systems management platforms, such as Service Now.
+ Proficient in using data query tools such asSynitiandPower BI.
+ Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.
**Basic Qualifications**
+ Bachelor’s degree or Master’s degree with 5+ years ofERPor Information Systems experience
