Description
**Job Family:** Buildings
**Req ID:** 517046
**Position Location:** This role supports our Parsippany-Troy Hills, NJ branch location, which serves customers throughout the greater Parsippany-Troy Hills, NJ area.
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
**Transform the everyday with us!**
The **Quality Technician** is responsible for managing and analyzing customer returns under warranty, ensuring thorough evaluation and resolution of reported product issues. This role focuses on the systematic diagnosis, failure analysis, troubleshooting, and repair of returned units down to the component level, working closely with cross-functional teams including Engineering, Quality, and Manufacturing to identify root causes, drive corrective actions, and prevent recurrence. A key contributor to the warranty process, this position ensures that customer concerns are addressed with precision, efficiency, and a commitment to continuous product improvement.
**As a Quality Technician, you will:**
+ Diagnose and troubleshoot electronic test equipment and RMA units down to the component level, ensuring timely and accurate resolution of technical issues
+ Support engineers and other professionals by replicating product failures, identifying root causes, and supporting the development of effective corrective solutions
+ Perform a full range of technical functions including setup, operation, maintenance, and repair of electronic systems and equipment
+ Work proficiently with both SMT (Surface Mount Technology) and through-hole components during repair and assembly activities
+ Modify systems and execute hardware and software upgrades to meet evolving product and operational requirements
+ Implement product and process revisions in accordance with Engineering Change Notes (ECNs), ensuring compliance and documentation accuracy
+ Interpret and work from schematics, wiring diagrams, and technical documentation to complete system interconnections accurately
+ Perform other job-related duties as assigned by the manager to support departmental objectives and changing business needs.
+ Operate effectively both independently and as part of a collaborative team, adapting to shifting priorities and project demands
**You will make an impact with these qualifications:**
_Basic Qualifications:_
+ Extensive experience as an Electronic Technician or in a similar technical role
+ Proven expertise in troubleshooting, failure analysis, and repair of electronic systems and test equipment at the component level
+ Strong proficiency with SMT and through-hole soldering techniques and component identification
+ Demonstrated experience with hardware and software system upgrades and modifications
+ Ability to read and interpret schematics, wiring diagrams, and engineering documentation
+ Solid understanding of Engineering Change Note (ECN) processes and implementation
+ Excellent problem-solving skills with a methodical and detail-oriented approach
+ Strong communication and collaboration skills for working with engineers and cross-functional teams
_Preferred Qualifications:_
+ Associate’s degree or technical certification in Electronics, Electrical Technology, or a related field
+ Experience in a manufacturing, R&D, or product development environment
+ Familiarity with ESD (Electrostatic Discharge) handling procedures and safety standards
+ Experience with RMA (Return Merchandise Authorization) processes and documentation
**Ready to create your own journey?** Join us today!
**About Siemens**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #HQ-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
**You’ll Benefit From**
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $63,260 – $108,446 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Quality Management
