Description
**Job Family:** Electrification & Automation
**Req ID:** 526205
**Position Overview**
The Project Coordinator will support the coordination and resolution of customer warranty issues involving medium- and low-voltage switchgear, transformers, E-Houses, and related electrical equipment.
This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting key data center and hyperscale customers.
**Responsibilities**
+ Coordinate warranty cases from initial escalation through closure.
+ Track case activities, priorities, deliverables, and contractual timelines.
+ Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
+ Provide timely status updates to customers and internal stakeholders.
+ Maintain case documentation and follow up on open actions.
+ Support corrective and preventive action activities with factory and Quality teams.
+ Coordinate with Field Service teams and vendors on materials and corrective actions.
+ Identify opportunities to improve warranty and service processes.
+ Travel up to 10% to support customer activities.
**Basic Qualifications**
+ Experience in project coordination, customer service, warranty, field service, or a related environment.
+ Experience tracking projects, customer cases, tasks, or deliverables.
+ Experience coordinating activities across multiple teams or stakeholders.
+ Experience communicating status updates to customers or internal stakeholders.
+ Proficiency with standard business and computer applications.
+ Ability to travel up to 10%.
**Preferred Qualifications**
+ Bachelor’s degree in engineering, Business, Project Management, or a related field.
+ Experience in the electrical, manufacturing, construction, or industrial industry.
+ Experience with switchgear, transformers, E-Houses, or related electrical equipment.
+ Experience with warranty, corrective-action, or field-service processes.
+ Experience supporting data center or hyperscale customers.
+ Experience with SAP, Salesforce, BIM, COMPASS, Procore, or similar platforms.
+ Strong organizational, communication, and problem-solving skills.
$61,547 $105,509
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Project Management
