**ROLE SUMMARY**
The Digital Workplace, Support Transformation and Vendor Management team delivers a high- quality, consistent, and repeatable end- user support experience to Pfizer colleagues through an AI-first, remote-first, multi-channel service model. The team is moving from a labor-based model to an AI-enabled operating model, in which AI agents and automation resolve routine demand end to end, telemetry-driven remediation prevents issues before they are reported, and Pfizer coll...