Description
**Job Family:** Brightly Software
**Req ID:** 507138
**Who we are**
Build a
brighter future while learning and growing with a Siemens company at the
intersection of technology, community and sustainability. Our global team of
innovators is always looking to create meaningful solutions to some of the
toughest challenges facing our world. Find out how far your passion can take
you.
**About theJob**
We are seeking
a detail-oriented and customer-focused Billing Operations Administrator to
support a variety of administrative and operational functions. This role is
responsible for managing billing-related inquiries and documentation requests
while serving as a key liaison between clients and internal teams.
The ideal
candidate is resourceful, patient, and a strong problem solver who can navigate
cross-functional environments to find answers and deliver exceptional service.
This is a
client facing role that will require verbal and written communication answering
incoming calls to AR/Billing/Order Operations.
**What youwill do**
Manage and
respond to client inquiries, invoice questions, and account-related concerns
+ Prepare and process documentationrequests, including, but not limited to:
+ Vendor forms
+ W-9s
+ Tax certificates
+ Certificates of Insurance (COIs)
+ Sole source letters
+ Coordinate with internalcollaborators (Legal, Cybersecurity, HR, Sales, Product) to gatherrequired information and ensure accurate responses
+ Track and follow up on requests toensure timely resolution
+ Support the completion of billingcases and administrative tasks with high attention to detail
+ Maintain organized records anddocumentation for all transactions and requests
**What youneed**
+ 3+ years of experience in anadministrative, billing, or operations support role, with client facingresponsibilities
+ Associate’s or Bachelor’s degree (Business, Finance, Operations) or in a related field
+ Basic understanding of finance orbilling processes
+ Strong written and verbalcommunication skills to effectively engage with clients and internalpartners
+ Proven ability to interacteffectively with both external clients and internal cross-functional teams
+ Excellent problem-solving skillswith the ability to think critically and find solutions independently
+ High level of patience andpersistence when navigating complex requests or multiple stakeholders
+ Strong organizational skills withthe ability to manage a steady workload and adapt during peak periods
+ Highly Organized/Time managementskills
+ Preferred experience in Salesforce,Docusign and PDF Editor software
**What makesyou a Standout**
+ Provides timely, accurate, andprofessional responses to client requests
+ Effectively partners with internalteams to resolve complex or multi‑step inquiries
+ Maintains a high level of clientsatisfaction and trust
+ Manages workload efficiently duringboth steady and high‑volume periods
+ Maintains accurate documentationand clear case records
**WorkEnvironment**
+ This is a client-facingadministrative role requiring professionalism, strong language skills, andconfident communication
+ Work volume is generally steady,with periodic high-demand cycles that require flexibility andprioritization
**The Brightlyculture**
We’re guided by
a vision of community that serves the ambitions and wellbeing of all people,
and our professional communities are no exception. We model that ideal every
day by being supportive, collaborative partners to one another, conscientiously
making space for our colleagues to grow and thrive. Our passionate team is
driven to create a future where smarter infrastructure protects the
environments that shape and connect us all. That brighter future starts with
us.
**OurCommitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your
unique identity and perspective. We are fully committed to providing equitable
opportunities and building a workplace that reflects the diversity of society,
while ensuring that we attract the best talent based on qualifications, skills,
and experiences. We welcome you to bring your authentic self and transform the
every day with us.
Brightly
maintains a Drug Free workplace in accordance with applicable law.
$16.82 – $28.83
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Finance
