Description
In this role, you will have the opportunity to: Work closely with National Service Manager and Service Leadership Team. Monitor KPIs for service function, generating and analyzing relevant reports for thesame, taking necessary measures at various phases of implementation – includingfacilitating DM calls for tracking progress and success of the processes. Manage and coordination of service contracts renewals and end-of warranties proposalswith customers. Monitoring and Maintaining Records of calibration of measuring devices in the field likeMultimeters with field service engineers. Monitor and control Service Parts requirements for FSE’s and Direct Customershipments. Manage parts order (normal, Mayday & HP) and Min-Max. Operate on and explore usage of advance technological tools as Service Max, Power BI. Participate actively in and work for process audits under ISO 9001:2015. Coordinate with global team for and monitor activities and progress of field service reports’ audits being conducted by respective stake holders. Coordinate with Channel Partners (including neighboring markets-SWA) periodically for different types of reports and maintaining records.
The essential requirements of the job include: Technical or Administrative qualification – Minimum Graduation Level of any stream. Minimum 1 – 3 years experience in service call handling, customer coordination. Advance expertise on MS Excel, PPT. Understanding of Service & Maintenance Process flow and dispatch and ability to work in a team environment.It would be a plus if you also possess previous experience with: Oracle / Service Max for call handling. Organization having ISO certification. Power BI.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
