Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s (http://www.danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System (http://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Field Service Supervisor for Beckman Coulter Diagnostics is responsible for the daily management of the field technical staff. The Field Service Supervisor will have formal supervisory responsibilities for a defined team of Field Service Engineers and may be requested to support the district with limited service calls and preventative maintenance (PMs). The supervisor models outstanding customer service through strong communication and collaboration skills both internally and with our customers. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with sales to retain base business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications, and shipping & receiving.
This position is part of the Field Technical Service team located in Houston, Texas, and will be fully remote within the service territory. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the North America, West Service team and report to the Sr. Service Manager, responsible for meeting and exceeding customers’ expectations while supporting sales and service growth. If you thrive in leading in a collaborative, fast-paced role and want to work to build a world-class Service organization—read on.
In this role, you will have the opportunity to:
+ Lead weekly team calls to review customer issues, KPIs, and general team announcements.
+ Lead by example and work to build the best team via employee development and by recruiting the best internal and external candidates
+ Partner with assigned team and coordination center to define the best strategies to support our customers
+ Drive a sense of urgency to ensure customer needs are addressed promptly with an emphasis on “first-time fix”, driving compliance and leveraging DBS to map organizational improvements.
The essential requirements of the job include:
+ High School Diploma with 8+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment
+ Or Bachelor’s degree with 5+ years’ experience Or Master’s degree with 3+ years’ experience
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel – Domestic/International travel by vehicle or airplane, with up to 25- 50% overnight travel may be required and exposure to seasonal weather based on geographic region
+ Must have a valid driver’s license with an acceptable driving record
+ Ability and willingness to lift up to 50 lbs. along with ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
It would be a plus if you also possess previous experience in:
+ Previous Beckman Coulter Field Service Engineer experience
+ Supervisory management experience
+ Troubleshooting and repair experience on medical laboratory instruments
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. (http://worklife.alight.com/ah-angular-afirst-web/?orgName=danaher#/web/danaher/cp/preauth-home)
The annual salary range range for this role is $90,000-$120,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .
