IT User Experience Professional

Description

**Job Family:** Information Technology

**Req ID:** 509250

**IT User Experience Professional**

Here at Siemens, we take pride in enabling sustainable
progress through technology. We do this through empowering customers by
combining the real and digital worlds. Improving how we live, work, and move
today and for the next generation! We know that the only way a business
thrive is if our people are thriving. That’s why we always put our
people first. Our global, diverse team would be happy to support you and
challenge you to grow in new ways. Who knows where our shared journey will take
you? 

**#transformtheeveyday**

**We are looking for an IT User ExperienceProfessional to join our team. Thisposition is based on-site in Wendell, NC**

**You’ll make an impact as you:**

+ Provideonsite IT support to the Siemens team in both office and factory settingsat the Wendell, NC location

+ Managea queue by utilizing a ticketing system to track and prioritizeuser support needs. Balance ‘walk-up’ requests withexisting workload with the goalof maintaining customer satisfaction.

+ Troubleshootand resolve issues related to IT equipment located in theWendell office and factory (i.e. AV equipment in a conference room,network equipment, etc.)

+ Provideconsultation and support to end users on various IT topics such as (PCs,cell phones, docking stations, general IT infrastructure, etc.) –emphasizing the use of self-service IT tools to make employees moreindependent and self-sufficient in their daily activities.

+ Provideinitial consultation on IT operational issues/opportunities, engage withthe appropriate service providers, and ensure follow-up throughclosure of the issue.

+ Duringpeak periods of onboarding or when admins are experiencing challengesimaging laptops, provide hands on support.

+ Investigatetrends of incoming requests to provide proactive assistance toend users.

+ Coordinatethe rollout of new services or applications and provide training to endusers on any major changes to help people be effective and efficient intheir work.

+ Collaboratewith other locations on large projects and global rollouts, as well asensuring remote employees are considered and supported.

+ Engagewith service providers as needed, potentially outside of businesshours.

+ Buildrelationships with end users and provide a positive workingexperience with IT team and IT tools.

+ Amplifymass communications to end users on new tools and technologies that havebeen released from various internal IT service providers.

**You’ll win us over by having the followingqualifications:**

**Basic Qualifications:**

+ Highschool diploma or GED equivalent

+ 2+ years of experiencein IT end user support with an IT ticketing system

+ Proficientin English both written and verbal

+ Legallyauthorized to work in the United States on a continual and permanent basiswithout company sponsorship.

**Preferred Qualifications:**

+ Bachelor’sDegree in IT related field

+ 2+years of experience in a manufacturing and office environment

+ Advancedknowledge of IT services and operations

+ Experiencewith ServiceNow ticketing systems

+ Exposure workingwith executive (C-Suite, Director, etc.) level support

+ Capableof working under high pressure in a demanding environment

**About Siemens:**

We are a global technology company focused on industry,
infrastructure, transport, and healthcare. From more resource-efficient
factories, resilient supply chains, and smarter buildings and grids, to
sustainable transportation as well as advanced healthcare, we create technology
with purpose adding real value for customers.

**Our Commitment to Diversity, Equity, and Inclusion:**

We value your unique identity and perspective. We are fully
committed to providing equitable opportunities and building a
workplace that reflects the diversity of society. Come bring your authentic
self and create a better tomorrow with us. Learn more about our commitment to
DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

Protecting the environment, conserving our natural
resources, fostering the health and performance of our people as well as
safeguarding their working conditions are core to our social and business
commitment at Siemens. They are an integral part of our Business Conduct
Guidelines and our corporate strategy.

#LI-JS

#LI-Onsite

61,547 $105,509

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Information Technology