Description
**Job Family:** Grid Software
**Req ID:** 500744
**Who are we?**
Here at Siemens Grid Software, our mission is to accelerate and secure the energy transition in a sustainable and profitable way. And for that we need you! We are paving the way for autonomous grid management empowering grid operators to accelerate their digital transformation easier, faster, and at scale.
By leaving behind traditional ways of tackling the net zero challenge and embracing the powerful capabilities of software and digital technology, we turn the complexity of grids into competitive advantage. No matter where power comes from or where it goes, we make sure it makes its way at every step.
Find out how Siemens Grid Software (https://www.siemens.com/global/en/products/energy/grid-software.html?s=1&gclid=EAIaIQobChMIo-f5xKLI9wIVqMqUCR1gAwGbEAAYASABEgL3FvD_BwE) is decoding the future of energy (https://www.youtube.com/watch?v=Z5G8T7Yn5aQ) .
Join our team, get inspired, and help us re-imagine the world! **Transform the everyday with us!**
Grid Software’s Digital Service Center (DSC) plays a central role in ensuring high quality services for mission-critical products.
**We are looking for an ITIL Process Architect** to design, shape, and implent the DSC‘s service management processes, structure, and governance while focusing on quality and consistency. Your work will ensure that our processes are clearly defined, easy to understand, scalable, and aligned with Siemens standards.
**This is a hybrid role reporting into our Minnetonka MN office, where you will collaborate on site with the team as needed during the week while working from home on other days**
**You’ll make an impact as you drive:**
**Process Design and Documentation**
+ Create and maintain ITIL‑aligned processes such as Incident, Problem, Change, Request, Release, Knowledge, and Configuration Management.
+ Develop clear process maps and workflows based on standard modeling methods.
+ Define process policies, roles, responsibilities, and governance principles.
**Process Governance**
+ Establish a structured framework for decision‑making, evaluations, and continuous review.
+ Ensure processes are consistent, interconnected, and aligned with organizational standards and audits.
**Cross‑Team Alignment**
+ Coordinate with Service Owners, engineering teams, support teams, and project stakeholders.
+ Ensure that all processes fit together and support seamless collaboration within and across teams.
**Measurement and Improvement**
+ Define process‑related metrics, maturity levels, and evaluation criteria.
+ Maintain a roadmap for continuous process improvement and team members in implementing enhancements.
**Communication and Training**
+ Prepare high‑quality process documentation, guidelines, and training materials.
+ Lead workshops and discussions to ensure teams understand and adopt the processes.
**You’ll win us over by having the following qualifications:**
**Basic qualifications:**
**Experience**
+ Experience in IT Service Management, with a focus on designing and governing processes.
+ Solid understanding of ITILconcepts and how the various practices interact.
+ Experience creating high‑quality process documentation and models.
**Skills**
+ Strong analytical and conceptual thinking.
+ Clear and structured communication style.
+ Ability to work across teams and lead discussions with different collaborators.
+ Professional proficiency in English.
+ Abiltiy to travel 5%
**Preferred qualifications:**
**Certifications**
+ ITIL Foundation
+ ITIL Managing Professional or similar certificates are an advantage.
**Create a better #TomorrowWithUs**
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
#GSWUS
$100,603 $172,462 10%
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Information Technology
