Description
**Manager, Information Systems**
**Role Description**
Let’s do this. Let’s change the world.
The Manager, Information Systems will lead the Manufacturing Excellence product team responsible for delivering technology capabilities that improve business outcomes. This role will develop and lead a high-performing team, oversee technology delivery and operations, and ensure alignment with business strategy, enterprise standards, security, quality, and regulatory requirements.
The ideal candidate has strong leadership experience in technology-driven manufacturing or regulated environments, combined with knowledge of software delivery, product management, organizational transformation, and global team leadership.
**Roles and Responsibilities**
+ Lead and develop a diverse technology team within a global, matrixed organization.
+ Build a culture of collaboration, innovation, accountability, and continuous improvement.
+ Recruit, mentor, coach, and develop talent while promoting inclusive and effective ways of working.
+ Maintain strong relationships with business and technology leaders and communicate service roadmaps, delivery status, risks, and priorities.
+ Understand business processes, manufacturing workflows, and information needs and translate them into technology capabilities and measurable outcomes.
+ Develop and execute technology, product, and workforce plans aligned with organizational strategy.
+ Oversee the software-development lifecycle, including planning, design, delivery, deployment, operations, and support.
+ Work with product owners, service owners, architects, delivery teams, and vendors to ensure commitments are met.
+ Manage scope, schedules, risks, dependencies, resources, and escalations across technology initiatives.
+ Promote Agile, DevOps, automation, cloud, data, analytics, and AI capabilities where they provide business value.
+ Ensure technology solutions comply with enterprise architecture, cybersecurity, quality, privacy, and regulatory requirements.
+ Define and monitor performance metrics for delivery, reliability, service quality, adoption, and business outcomes.
+ Manage operating and product-team budgets, forecasts, vendor costs, and resource plans.
+ Participate in leadership, governance, and stakeholder meetings and facilitate cross-functional alignment.
+ Support change management and adoption of new technology products, processes, and ways of working.
+ Remain accountable for overall organizational compliance with applicable quality and regulatory requirements.
**Basic Qualifications**
+ Bachelor’s or Master’s degree with 8–12 years of experience in Business, Engineering, Information Technology, Computer Science, or a related field.
**Must-Have Skills**
+ Demonstrated experience leading technology initiatives, products, services, and teams.
+ Experience managing, coaching, and developing employees and matrixed teams.
+ Strong experience partnering with business leaders, product owners, and senior stakeholders.
+ Experience defining technology roadmaps, operating models, and delivery plans.
+ Strong understanding of software development, product management, Agile delivery, DevOps, and production operations.
+ Experience managing scope, budgets, risks, vendors, resources, and executive escalations.
+ Experience with technology governance, cybersecurity, quality, compliance, and risk management.
+ Experience in pharmaceutical, biotechnology, manufacturing, life sciences, or another regulated industry.
+ Strong business acumen, analytical thinking, decision-making, communication, and stakeholder-management skills.
+ Experience applying methodologies such as Agile, SAFe, Kanban, ITIL, or comparable frameworks.
+ Ability to manage multiple priorities and work effectively with global and virtual teams.
**Good-to-Have Skills**
+ Leadership experience within a pharmaceutical, biotechnology, manufacturing, or technology organization.
+ Experience leading software, cloud, data, analytics, automation, or AI-enabled product teams.
+ Broad knowledge of enterprise applications, architecture, infrastructure, data, integration, cybersecurity, and cloud platforms.
+ Experience managing strategic vendors, consulting firms, or managed-service providers.
+ Understanding of manufacturing systems, enterprise data platforms, and regulated computerized systems.
+ Experience with organizational transformation, change management, and product operating models.
**Preferred Certifications**
+ ITIL certification — preferred.
+ Agile or Scaled Agile Framework certification — preferred.
+ Product, project, program, cloud, or change-management certification — preferred.
**Soft Skills**
+ Excellent leadership, coaching, and team-management skills.
+ Strong transformation and change-management capabilities.
+ Exceptional communication, collaboration, negotiation, and presentation skills.
+ High degree of initiative, ownership, and accountability.
+ Ability to influence decisions and build trusted partnerships.
+ Strong analytical, problem-solving, and decision-making skills.
+ Ability to work effectively in a fast-paced, global, and matrixed environment.
