Description
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Order Management Specialist (Italian Speaker) is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution. He/She delivers an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement.
This position is part of the customer service team and will be located in Barcelona location, Hybrid . At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
In this role, you will have the opportunity to:
+ Process customer orders in compliance with company policies and standard operating procedures demonstrating excellent data entry skills to quickly and accurately review, input data and monitor EDI and digital order processing . Assist with EDI and digital platforms issues . Demonstrate excellent data entry skills to quickly and accurately review and input data. Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
+ Ensure timely capturing and resolution of customer complaints and partner with the Quality Representative to champion root cause analysis and drive corrective actions to ensure a reduction in recurring issues resulting in complaints. Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable . Ensure timely and accurate processing of credit notes according set KPI’s
+ Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction
+ Handle customer calls ensuring high level of service to customers. Team up with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing Customer satisfaction
The essential requirements of the job include:
+ High school degree (or equivalent experience) with 3+ years of related work experience.
+ Experience with ERP systems such as SAP and CRM systems such as SFDC preferred. Experience of MS Office products including advanced knowledge of Excel preferred
+ Fluent in Italian and English
It would be a plus if you also possess previous experience in:
+ Experience of EDI preferred
+ High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.
+ Any additional European language e.g. German, French, Dutch would be a plus
#LI-hybrid
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Operating Company: Cepheid
