Description
**Job description**
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
**Responsibilities of this position will include:**
**Field Support & Escalation Leadership**
+ Serve as the primary point of contact for SPaCEE system support and business teams.
+ Resolve technology and service-delivery issues across data platforms and associated systems.
+ Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
+ Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
**Systems, Data Integrity & Change Management**
+ Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.
+ Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
+ Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
+ Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
+ Support platform maintenance releases, upgrades, and cross-system dependency assessments.
**Reporting, Data, and Analytics**
+ Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensure accuracy and integrity of program data across all systems and vendors.
+ Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making
+ Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
+ Deliver action-oriented insights and recommendations during quarterly and annual business reviews.
**Congress & Speaker Program Integration (ROE/ROS, Customer Journey)**
+ Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).
+ Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
+ Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.
**Process Optimization & Documentation**
+ Maintain and improve process documentation, workflows, and SOP alignment.
+ Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.
+ Build and maintain automated reports and insights packages that support greater operational efficiency.
**Basic Qualifications**
+ Bachelor’s degree & 4 years of directly related experience OR
+ Associate’s degree & 6 years of directly related experience OR
+ High school diploma / GED & 8 years of directly related experience
**Preferred Qualifications**
+ Bachelor’s degree and 4 in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR
+ Experience with managing relationships with key stakeholders
+ Experience managing competing demands and priorities
+ Strong time management, organization, and prioritization skills
+ Strong problem-solving skills
+ Strong written and verbal communication skills
+ Exceptional attention to detail with the ability to multi-task
+ Ability to work well in teams and interact effectively with various levels of management
+ Willingness to be flexible to meet team goals and priorities
+ Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
+ Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus
**Competencies**
+ Be Ethical – Encourages others to stay open to, seek, and learn from diverse perspectives.
+ Create Value for Patience, Staff, and Stockholders – Is dedicated to meeting the expectations and requirements of internal and external stakeholders.
+ Work in Teams – Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization.
+ Collaborate, Communicate, and Be Accountable – Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
+ Shapes Amgen’s Future – Considers future possibilities and scenarios that may affect the team/organization.
+ Develops the Best Teams – Ensures that all team members are motivated to work toward common goals.
+ Delivers Results – Addresses risks and contingencies as part of the planning process.
