Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Integrated DNA Technologies (IDT), one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Scientist – Field Applications (m/w/d) is responsible for delivering impactful technical support and education to customers across the region, ensuring successful adoption and use of Archer’s NGS product lines. This role drives customer satisfaction and retention by providing expert training, troubleshooting, and pre-sales technical consultation in a field-based capacity.
This position reports to the Associate Director, Customer Success EMEA and is part of the Archer EMEA Customer Success team working remotely to cover the DACH region.
In this role, you will have the opportunity to:
+ Coordinate and conduct Next Generation Sequencing (NGS) library preparation trainings of the Archer product lines at customer sites.
+ Provide remote customer educations on library preparation and data analysis topics via video calls.
+ Investigate and answer post-sales customer inquiries and troubleshooting cases via email and phone calls.
+ Discuss and resolve challenging cases collaboratively with other members of the customer success team.
+ Assist the Sales team in pre-sales customer conversations, when technical expertise is required.
The essential requirements of the job include:
+ Bachelor’s degree in Molecular Biology, Genetics, Biochemistry, or a related field.
+ At least 3 years of experience in the Life Science industry, or academic research environment, with hands-on experience and theoretical knowledge of NGS library preparations and sequencing.
+ At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community.
+ Fluent in German and English (allowing for in-depth, technical conversations in both languages)
+ Candidate must live in Germany and be close to a major European travel hub.
Travel Requirements:
+ Ability to travel (up to 50-75%) within territory, with occasional international travel.
It would be a plus if you also possess previous experience in:
+ Master’s degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field.
+ Previous experience in a technical support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry.
+ Experience working with CRM systems, Salesforce preferred.
#LI-Remote
At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
