Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Senior Customer Service Associate is responsible for is responsible for end-to-end processing of customer orders, ensuring accuracy, timely fulfillment, delivering high-quality support to customers, handling complex inquiries, ensuring seamless issue resolution and smooth coordination across internal teams. This role supports customers, sales teams, logistics partners, and finance to deliver a seamless order experience
This position reports to the Customer Service-Team Leader and is part of the Customer Service Team located in Bangalore and will be an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you will do:
+ Enter, validate, and process customer purchase orders in the ERP system (e.g., SAP, Oracle, Microsoft Dynamics). Review order accuracy: pricing, discounts, product availability, payment terms, and delivery instructions. Coordinate order fulfillment with warehouse, logistics partners, and production teams.
+ Monitor order status and proactively manage delays, backorders, or stock issues. Act as a primary contact for order-related queries from customers and internal stakeholders. Provide updates on order confirmation, shipment, delivery timelines, and exceptions.
+ Resolve order discrepancies, shipment issues, or documentation errors in a timely manner. Prepare and verify shipping documents such as invoices, packing lists, and delivery notes. Ensure compliance with company policies, trade regulations, and customer requirements.
+ Handle advanced and escalated customer queries via email, phone, chat, or ticketing systems. Manage high-volume or priority accounts with empathy, ownership, and professionalism. Maintain accurate order records and documentation for audits.
+ Track daily orders, open orders, and delivery performance. Support root-cause analysis for recurring operational or order issues. Identify opportunities to streamline processes and improve order cycle efficiency. Ensure data accuracy across systems and support reporting activities.
Who you are
+ Experience – Solid 4+ years in Commercial Field – Order Management / Customer Service.
+ Knowledge of ERP systems (SAP/Oracle/MS Dynamics).
+ Ability to work under time pressure and manage multiple orders simultaneously.
+ Problem-solving and analytical thinking. Customer-centric mindset with strong ownership.
+ Proficiency with MS Excel and reporting tools.
Travel, Requirements:
+ Ability to travel – 10 % travel, overnight, within India or overseas
It would be a plus if you also possess previous experience in:
+ LC and Bank Transactions will be an added advantage.
+ Hands-on knowledge in Warehouse operations, customs, banking, Freight forwarders.
+ Handling for Service Orders and Billing.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
