Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Senior Customer Success Manager, Learning Solutions, Asia is responsible for ensuring customers across Asia achieve measurable value from Cytiva’s customer learning solutions. This role will manage the post-sale customer journey for assigned accounts, driving onboarding, adoption, customer health, retention support, and customer feedback while helping connect Cytiva learning solutions to customer outcomes.
This position reports to the Senior Manager, Customer Success and Operations and is part of the Learning Solutions business, located in Bangalore and will be an on-site role.
What you will do:
+ Lead the post-sale customer success journey for assigned Learning Solutions customers across Asia, including onboarding, success planning, adoption support, and value realization.
+ Manage a portfolio of customer accounts by building relationships with key stakeholders, understanding their learning needs, and supporting achievement of their business and workforce readiness goals.
+ Track customer health, engagement, satisfaction, risks, and renewal readiness, using data and feedback to identify trends and improvement opportunities.
+ Partner with Commercial, Product Management, Marketing, Operations, Technical Support, and Customer Learning Solutions Specialists to address customer needs and improve the customer experience.
+ Represent the voice of the customer internally by gathering insights that help inform product development, service improvement, customer education strategy, and regional growth opportunities.
Who you are:
+ Bachelor’s degree in life sciences, business, education, learning and development, or a related field, or equivalent relevant work experience.
+ Multiple years of experience in customer success, account management, customer education, training services, or another customer-facing role.
+ Experience managing customer relationships across multiple accounts, including onboarding, adoption, customer engagement, issue resolution, and renewal support.
+ Experience using customer data, business reviews, customer feedback, or performance metrics to assess customer health and demonstrate value.
+ Experience working cross-functionally with commercial, product, operations, marketing, technical, or support teams to deliver customer outcomes.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel within Asia and occasionally globally, as required, to support customer engagements, internal meetings, business reviews, and regional commercial activities. Estimated travel: up to 30%.
It would be a plus if you also possess previous experience in:
+ Life sciences, biotechnology, bioprocessing, pharmaceutical manufacturing, customer education, technical training, or workforce development.
+ Digital learning products, subscription-based services, learning management systems, virtual learning, augmented or mixed reality learning, or other education technology platforms.
+ Fluency in additional Asian languages relevant to the region.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
