Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Phenomenex, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Phenomenex isn’t your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
We are currently seeking a Senior Technical Specialist – Food and Environmental, responsible for supporting customers with their chromatography challenges, particularly in the Food and Environmental industry, both on and offsite. As a member of a global Technical Support Team, Phenomenex Technical Support Specialists will provide problem solving, troubleshooting, and applications assistance for customers world-wide in the fields of chromatography (HPLC, LC_MS/MS, GC, GC-MS) and sample preparation (SPE).
Problem resolution will be driven by diagnosing product-related issues and technical inquiries, while guiding users through step-by-step solutions to their separation challenges. Apart from the main industries mentioned earlier, additional support may be required for Pharmaceutical and Biopharmaceutical industries as well.
This is an on-site role. This role involves working closely with the Applications team located in Bengaluru. This Job requires the associate to be in Bengaluru. The candidate should be flexible in shift schedule.
What we’ll get you doing:
+ Provide problem solving and troubleshooting assistance for Phenomenex Sales Team and customers worldwide via Live Chat, Internal Ticketing Systems, and other channels (both written and oral).
+ Work cross functionally with the Applications, Product management and R&D teams to diagnose, communicate and troubleshoot product related issues
+ Create customer-facing collateral to industry related marketing and customer training efforts.
+ Create and present customers facing webinars and seminars with emphasis in the Food and Environmental industry.
+ Provide internal product training for Phenomenex Sales Team and Chanel partners globally.
+ Participate in industry focused internal/external meetings, events, and troubleshooting sessions.
+ Provide method development support to customers through online consultancy.
+ Perform other job-related duties as necessary in support of our products and services.
The essential requirements of the role include:
+ M.Sc. in Chemistry, or a related field with 5 years of relevant experience OR a Ph.D. with 3 years of relevant experience.
+ At least 5 years of experience in a laboratory environment working with HPLC, SPE, and LC-MS/MS/HRMS, developing methods for Food and Environmental applications.
+ Proficient in theoretical and practical chromatographic techniques relating to Food and Environmental applications.
+ Strong analytical thinking skills and the ability to present their ideas and solutions in a clear and effective manner.
+ Problem solving and troubleshooting experience.
+ Excellent written and oral communication skills, including ease with public speaking, along with interpersonal and organizational skills.
+ A strong desire to cooperate in a teamwork environment.
+ Willing to relocate and travel up to 30% domestically.
Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
