Description
**Job Family:** Buildings
**Req ID:** 508284
**Position Location:** This is a hybrid remote/in-office position that supports our Irving, TX branch location.
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
**Transform the everyday with us!**
The **CSC Service Coordinator** provides normal and after hour’s coordination, dispatch and documentation of all emergency calls that come in for various disciplines handled by Siemens Industry; Building Technologies and other Sectors. Provide support functions for several offices to meet customers’ needs during critical times to maintain performance demands. All candidates must be willing to work alternating weekly work schedule within the anticipated hours of 7:00 AM to 7:00 PM, which include weekend days as scheduled. Have the ability to cover additional alternate days/schedules to meet department needs.
**As a CSC Service Coordinator, you will:**
+ Effectively coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines to achieve targets.
+ Provide support, information, prioritization and coordination of assignments for field service personal for emergency service dispatch and national/ enterprise account call handling. Serve as the main point of contact for all service customers to ensure expectations are being met.
+ Ensure all service requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary.
+ Utilize, update, and notify on all call handling and special services process documentation deficiencies, and follow processes to maintain quality completion of all work.
**You will make an impact with these qualifications:**
_Basic Qualifications:_
+ High School Diploma or state-issued GED
+ 2+ years experience in customer service call handling, dispatching and service response in a related technical industry
+ Must be able to demonstrate:
+ Self motivation with customer satisfaction and service focus, with organizational, interpersonal and verbal and written communication skills
+ Knowledge in Microsoft Office, PC and Business software systems (i.e. SAP)
+ Call handling, and ability to work during times of high call processing activity and time constraint demands using critical thinking skills
+ Learning aptitude
_Preferred Qualifications:_
+ Technical school or Associates degree (2 year)
+ Knowledge in HVAC (Building Automation) Controls Concepts
+ Bilingual (Spanish or French)
+ Strong typing skills
**Ready to create your own journey?** Join us today!
**About Siemens**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #HQ-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse
**You’ll Benefit From**
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $38,413 – $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Internal Services
