Description
**Job Family:** Hire-to-Retire Services
**Req ID:** 514175
**Shared Service Front Office Specialist (HRShared Services)**
Here at Siemens, we take pride in enabling
sustainable progress through technology. We do this through empowering
customers by combining the real and digital worlds. Improving how we live,
work, and move today and for the next generation! We know that the only way a
business thrives is if our people are thriving. That’s why we always put our
people first. Our global, diverse team would be happy to support you and
challenge you to grow in new ways. Who knows where our shared journey will take
you?
**Transform the everyday withus!**
**_In this role you will work a hybrid workmodel out of Orlando, FL._**
**_Role Summary_**
We are seeking a Shared Service Front Office
Specialist to join our HR Shared Services team. This is a front-line resolution
expert role at the center of HR operations, responsible for managing complex
inquiries and escalations across global service lines, including HR
Administration, AskHR, Organizational Administration (ORS), Travel &
Expense (T&E), Payroll and Reporting.
In this role, you will leverage H2R expertise,
analytical thinking, and systems knowledge to diagnose issues, assess impacts,
and coordinate resolutions across P&O, Payroll, Finance, DPS, and external
partners. You will act as a key connector across functions, ensuring seamless,
consistent, and high-quality service delivery.
You will also serve as a trusted partner to P&O
and business stakeholders, building strong relationships, understanding
priorities, and delivering proactive, solution-oriented support that enables
both business and people outcomes.
Additionally, this role plays a critical part
in driving continuous improvement, using data and process insights to reduce
recurring issues, enhance service quality, and improve operational efficiency.
You will contribute to knowledge management and support strategic initiatives
such as system implementations, process transformations, and M&A
integration activities.
**_You’ll make a difference by:_**
HR Operations & Service Delivery
+ Managing and resolvingcomplex, end-to-end cases across global service lines
+ Prioritizing workload based onurgency, impact, and risk to ensure timely resolution and service excellence.
+ Handling employee inquiriesprofessionally, including complex or sensitive situations, ensuring clearcommunication and strong stakeholder confidence.
+ Operating effectively acrossglobal regions and time zones while maintaining service consistency.
Data Analysis & Quality
+ Analyzing data to validate,compare, and support decision-making.
+ Conducting root cause analysison new and recurring issues and implement corrective actions to preventreoccurrence.
Systems & Technical Expertise
+ Understanding Workdayconfiguration, logic, dependencies, and system impacts.
+ Analyzing system changes andidentify potential downstream implications across integrated platforms.
Process Improvement
+ Identifying repeat issues,gaps in knowledge, and inefficiencies, and independently lead continuousimprovement initiatives.
Project Management & Data Migration
+ Coordinating cross-functionalactivities for projects, including M&A and system migration initiatives.
+ Ensuring alignment ofactivities across teams and timely delivery of project milestones.
Stakeholder & Escalation Management
+ Managing complex escalations,collaborating with P&O, Payroll, Finance, DPS, and external partners
+ Partnering effectively withP&O and business stakeholders to deliver solutions aligned with both globalstandards and local requirements.
+ Presenting insights andrecommendations clearly to non-technical stakeholders.
+ Influencing decisions anddrive outcomes without direct authority.
Change & Capability Development
+ Supporting change managementand adoption of new tools, systems, and processes through training, coaching,and informal guidance.
+ Coaching peers or back-officeteams to close capability gaps and improve performance.
+ Promoting adoption of globalstandards while identifying and addressing local process gaps.
Risk & Governance
+ Identifying operational risksand escalate appropriately with recommended mitigation strategies.
+ Ensuring compliance withglobal P&O standards while recognizing local regulatory variations.
**_You’ll win us over by having the followingqualifications:_**
**Basic Qualifications**
+ 3–6+ years in HR SharedServices, HR Operations, or HR systems support
+ Proven experience managingcomplex HR cases and cross-functional escalations
+ Intermediate to Advanced Excelskills (pivot tables, lookups, formulas)
+ Working knowledge of HRsystems
+ Independent problem-solver withcritical thinking skills
+ Experience with stakeholdermanagement and influencing
+ High attention to detail withstrong ownership and accountability
+ Proficient in English bothwritten and verbal
+ Authorized to work in theUnited States without sponsorship now and in the future
**Preferred Qualifications:**
+ Experience working in globalHR environments across multiple regions
+ Knowledge of Workday and HRsystems ecosystems
+ Strong understanding of dataquality and end-to-end process flows
+ Ability to communicate andsimplify complex topics for diverse audiences
**About Siemens:**
We are a global
technology company focused on industry, infrastructure, transport, and
healthcare. From more resource-efficient factories, resilient supply chains,
and smarter buildings and grids, to sustainable transportation as well as
advanced healthcare, we create technology with purpose adding real value for
customers.
**Our Commitment to Equity and Inclusion in ourDiverse Global Workforce:**
We value your unique
identity and perspective. We are fully committed to providing equitable
opportunities and building a workplace that reflects the diversity of society,
while ensuring that we attract the best talent based on qualifications, skills,
and experiences. We welcome you to bring your authentic self and transform the
everyday with us.
Protecting the
environment, conserving our natural resources, fostering the health and
performance of our people as well as safeguarding their working conditions are
core to our social and business commitment at Siemens. They are an integral
part of our Business Conduct Guidelines and our corporate strategy.
**#LI-JS**
**#LI-Hybrid**
$66,973 $114,811 10%
**Organization:** Global Business Services
**Job Type:** Full-time
**Category:** People & Organization
