Description
**Job Family:** Customer Services
**Req ID:** 471766
**Pioneeringin America, from the first mile to the last. This is what drives us!**
For more
than 160 years, Siemens has been an integral provider of infrastructure,
electrification, and transportation solutions in the United States. Rail
systems must do one thing above all: run. With modern maintenance solutions –
from diagnostics to data-based action recommendations, from quick delivery of
replacement parts to strategically planned modernization – we ensure your
systems’ highest reliability and availability: 100% Railability. We are
constantly developing new, intelligent mobility solutions that increase the
availability of infrastructure for society, optimize route usage and create a
new quality of travel.
Good service
means we are there for our partners and customers when they need us – and
beyond. That is because we define ourselves by what we do. Every day, every
hour, every minute. We help our customers move the world.
**AboutSiemens Mobility Customer Service:**
Siemens
Mobility Customer Services supports the full lifecycle of rail assets, offering
long-term maintenance, technical services, digital diagnostics, and
modernization for Siemens and third-party rolling stock. Our mission is to
ensure maximum reliability, availability, and performance of our customers’
fleets through innovation and operational excellence.
**PositionOverview:**
Siemens
Mobility is seeking a Solutions Engineering Manager – Reliability to lead a
high-impact team focused on ensuring the long-term performance of our passenger
rail fleets, including flagship projects like the Amtrak Intercity Trainset
(ICT).
This role is
ideal for an experienced engineer with a background in rail (Rolling Stock),
aerospace, or heavy transportation industries who thrive in a fast-paced,
cross-functional environment.
**What yourday may look like:**
**TeamLeadership & Development**
+ Leadand mentor a team of service engineers and test specialists.
+ Fostera culture of ownership, accountability, and continuous improvement.
+ Drivetowards the goal of delivering world-class root cause analysis and correctiveaction implementation.
+ Coordinatecross-functional collaboration with Rolling Stock, Field Services, and DigitalServices teams.
**ReliabilityEngineering & Issue Resolution**
+ Overseeroot cause analysis and corrective action planning for recurring failures(e.g., HVAC, doors, propulsion).
+ Driveimplementation of engineering change notices (ECNs) and system upgrades toimprove fleet reliability.
+ Managemitigation strategies and prioritization of issues.
**Process& Project Management**
+ Developand maintain engineering workflows for issue tracking, resolution, anddocumentation.
+ Ensuretimely delivery of technical solutions aligned with TSSSA obligations andcustomer KPIs.
+ Supportdigitalization of maintenance documentation and diagnostics platforms.
**StakeholderEngagement**
+ Serveas the primary engineering interface for customer reliability concerns.
+ Collaboratewith internal stakeholders to align on priorities, budgets, and resourceplanning.
+ Presenttechnical findings and improvement plans to senior leadership and customers.
**What willmake you successful in this role:**
+ Bachelor’sdegree in Mechanical, Electrical, or Systems Engineering (Master’s preferred).
+ Atleast 7+ years of experience in **rail, aerospace, or heavy transportationindustries.**
+ Dynamicpeople leader focused on team engagement, growth, and results.
+ Proventrack record leading engineering teams and driving reliability program success.
+ Strongunderstanding of rail vehicle systems and maintenance practices.
+ Familiaritywith digital diagnostics and Technical Support & Spares Supply Agreements(TSSSA) frameworks.
+ Excellentcommunication, leadership, and problem-solving skills.
**What willmake you stand out:**
+ Experiencewith Siemens rolling stock platforms (e.g., Charger Locomotives, VentureCoaches).
+ PMPor Six Sigma certification is a plus.
**Whyyou’ll love working for Siemens!**
+ Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1!
+ Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impact andfinancial success.
+ Wedo the right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment.
+ Weare frontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact.
+ Solvethe world’s most significant problems – Be part of exciting and innovativeprojects.
+ Opportunitiesto contribute your innovative ideas and get paid for them! Take advantage ofour Tuition Reimbursement program, Mentor Programs, and your developmentthrough online learning. We operate daily with a growth mindset – that’s whySiemens consistently ranks on the Fortune World’s Most Admired Companies list!
+ Employeeperks and discounts in addition to our 401k match and generous Paid Time Off!
Siemens
offers a variety of health and wellness benefits to employees. **Detailsregarding our benefits can be found here:** https://www.benefitsquickstart.com/siemens/index.html .
Candidates should be willing to work in
non-climate-controlled environments and inclement weather if required or if
applicable.
This
position is located in Sacramento, CA. **The salary range for this position inSacramento, CA $137,088- $184,926 per year and the annual incentivetarget is 10% of the base salary.** The actual salary/wage offered may be
lower or higher depending on the budget and candidate experience, knowledge,
skills, and qualifications.
Join the growing team at
our world-class train Customer Service facility in Sacramento, CA. Siemens
Mobility, Customer Service Division is the North American market leader in
passenger locomotives and coaches, and light rail vehicles!
**What excitedour people about Siemens Mobility Customer Service?**
YouTube Siemens Mobility Customer Service (https://youtu.be/gPQLsTSLICc?si=GMiF2thUI8KaRrlN)
#LI-FC
$137,088 $184,926 10%
**Organization:** Mobility
**Job Type:** Full-time
**Category:** Engineering
