Description

This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.

**Must-Have Skills**

+ Primary technical expert responsible for supporting Production and non-Production environments and point of contact for Salesforce development activities in GSC- CX domain.

+ Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform (Aura and LWC frameworks) and demonstrating positions of increasing responsibility and mentoring of junior technical resources.

+ Develop custom configured, Visualforce and Lightning applications on the Salesforce platform leveraging the capabilities and features of Service Cloud and Commerce Cloud.

+ Support the maintenance of integration between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services.

+ Research AI/ML based solutions and drive POCs to align with business use cases.

+ Own critical development items and work closely with the team to ensure continuity and timely resolution of high-priority items.

+ Perform code reviews to ensure adherence to security, scalability, accessibility, performance standards and compliance with VeraCode validation standards

+ Collaborate with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings and alignment with Amgen’s governance, security, and compliance frameworks.

+ Coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, sandbox refreshes, deployment planning, and post-release validation and support. Drive the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines.

+ Participate actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables.

+ Uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.

+ Operate in a regulated business environment and adhering to mandatory compliance requirements.

**Basic Qualifications**

+ **8 – 13 years** of experience in Business, Engineering, IT or related field

**Professional Certifications:**

+ Salesforce Platform Developer I (required).

+ Salesforce Platform Developer II (required).

+ Salesforce Administrator or App Builder Certification (preferred).

+ SAFe Agile Certification (preferred).

**Soft Skills:**

+ Effective collaboration in cross-functional and distributed teams

+ Strong initiative and self-drive in a dynamic environment