Description
**Join Amgen’s Mission of Serving Patients**
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Supply Chain Manager**
**What you will do**
Let’s do this! Let’s change the world!
**Operational Triage & Systems Leadership**
+ Lead real‑time triage and escalation of complex OTC issues across SAP, Salesforce, EDI, and integrated platforms, ensuring rapid root‑cause identification, stakeholder alignment, and resolution.
+ Maintain end‑to‑end visibility of operational risks, dependencies, and system impacts to prevent service degradation and backlog accumulation.
**Trade Operations & Distribution Execution**
+ Ensure accurate and timely fulfillment by coordinating daily execution with 3PLs and distribution partners.
+ Resolve shipment exceptions (e.g., delays, temperature excursions, misroutes) through rapid coordination with GCX, Logistics, and Quality teams.
+ Monitor order flow across systems to maintain service continuity and prevent downstream customer or distributor impact.
**Reporting, Compliance & Data Governance**
+ Prepare and maintain operational reports, metrics, and dashboards reflecting process stability and compliance (e.g., SEOX).
+ Ensure data integrity across SAP, EDI, internal portals, and distribution systems by identifying anomalies and driving corrective actions.
+ Deliver post‑incident summaries outlining root cause, corrective actions, and cross‑functional alignment.
**OTC & EDI Functional Expertise**
+ Serve as the functional SME for SAP Order‑to‑Cash and EDI, including order management, pricing, billing, returns, and dispute resolution.
+ Troubleshoot IDOCs and integration flows while assessing downstream impacts on revenue, claims, and customer experience.
**Cross‑Functional & External Coordination**
+ Serve as the operational liaison for external service providers, 3PLs, and logistics partners, ensuring alignment on validations, exception handling, and operational readiness.
+ Coordinate communications across Supply Chain, Accounting, Finance, Quality, Commercial, and Technology teams during incidents, enhancements, and ongoing operations.
**Recall & Quality Operations**
+ Execute operational steps during product recalls, including shipment holds, lot‑level tracking, and customer outreach.
+ Coordinate with Quality and logistics partners to ensure accurate and timely execution of recall activities.
+ Provide recall status reporting and documentation required for regulatory and internal audits.
**Launch Readiness & Commercial Enablement**
+ Ensure operational readiness for new product launches, including SKU setup, distribution activation, and partner enablement.
+ Coordinate cross‑functionally to validate inventory availability, labeling/pack requirements, and system alignment prior to key launch milestones.
+ Identify and escalate launch‑related risks early (e.g., master data gaps, pricing setup issues, 3PL readiness).
**Transformation, Automation & Continuous Improvement**
+ Lead OTC initiatives end‑to‑end, from requirements definition through testing, deployment, and post‑go‑live hypercare.
+ Champion automation and process improvements that reduce manual effort, improve cycle times, and enhance cross‑functional efficiency.
+ Apply structured root‑cause analysis and corrective/preventive actions to prevent recurrence of operational and system issues.
**People Leadership & Culture**
+ Foster a high‑accountability, psychologically safe environment that balances compliance with confidence and execution speed.
+ Reinforce performance through recognition of successes, not solely exception management.
+ Develop structured onboarding and capability‑building programs, including job shadowing and real‑time learning.
+ Build distributed leadership by empowering experienced team members to own defined operational pillars (e.g., Revenue, Claims, Returns).
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications.
**Basic Qualifications:**
+ High school diploma / GED and 10 years of Supply Chain experience OR
+ Associate’s degree and 8 years of Supply Chain experience OR
+ Bachelor’s degree and 4 years of Supply Chain experience OR
+ Master’s degree and 2 years of Supply Chain experience OR
+ Doctorate degree
**What you can expect from us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
+ A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
+ A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
+ Stock-based long-term incentives
+ Award-winning time-off plans
+ Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
**Sponsorship**
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
