Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Technical Support Engineer for Beckman Coulter Diagnostics plays a vital role in ensuring world-class service for our global customer install base by delivering real-time technical support to our field service organization. You’ll act as a key resource for resolving technical escalations, advising on issue resolution strategies, and providing clear communication to both internal teams and external partners.
This position reports to the Sr. Manager of Global Product Technical Support, who leads global efforts to support our installed base and commercial teams, is part of the Global Product Technical Support (GPTS) department located in Miami, FL and will be ONSITE five days a week.
In this role, you will have the opportunity to:
+ Provide real-time technical support to our global service organization and address technical escalations and concerns
+ Analyze field data to identify trends and support key quality initiatives, including CAPAs and technical alerts
+ Develop and maintain technical documentation, training content, and diagnostic tools to empower service teams
+ Ensure compliance and traceability of all support documentation in alignment with GMP, ISO, FDA, and standards
+ Act as a technical liaison between Field Service and R&D, contributing to cross-functional project teams that drive product improvement
+ Collaborate closely with your team to set goals, solve problems, and continuously elevate the support experience for our customers
The essential requirements of the job include
+ Bachelor’s degree in Electronics, Engineering, Chemistry, Medical Technology or related field with 5+ years’ experience, OR Master’s degree in field with 3+ years of experience.
+ “Experience” refers to technical, manufacturing, hotline, field service, medical technology, hands-on repairs, and similar discipline.
+ Proven understanding of customer needs and the ability to translate those needs into technical solutions or product enhancements.
+ Ability to interpret and communicate complex technical and non-technical documentation effectively across diverse audiences.
+ Proficiency in technical troubleshooting and data analysis
Travel & Motor Vehicle Record Requirements:
+ This position requires up to 25% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
+ Must have a valid driver’s license with an acceptable driving record
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
This job is eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
