Description
The Vice President, Global Service will shape and lead the next era of Beckman Coulter Life Sciences’ service business—driving strategy, transformation, and operational excellence across a global team of more than 700 professionals spanning customer service, field engineers, technical support, service sales, and service marketing. As a key member of the executive leadership team, this leader will play a pivotal role in delivering market-leading growth, sustainable competitive advantage, and world-class customer experiences.
This is a highly visible enterprise role for an accomplished executive with a proven record of leading complex global organizations, particularly within service-intensive, capital equipment businesses. The role requires an executive who can balance strategic foresight with hands-on execution, creating both near-term impact and long-term value.
The Beckman Coulter Life Sciences service organization is undergoing a transformation—evolving into a digitally enabled, value-creating engine embedded throughout the customer journey. The Vice President will accelerate this transformation, deploying cutting-edge tools, disciplined operational practices, and the Danaher Business System (DBS) to deliver measurable improvements in customer satisfaction, retention, productivity, and profitability.
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Key Responsibilities
Enterprise Leadership
· Serve as a member of the Beckman Coulter Life Sciences L1 leadership team, contributing to overall company strategy and demonstrating enterprise-wide impact.
· Act as a global thought partner to peers in Sales, Marketing, R&D, and Operations to ensure service is integrated into product development, commercialization, and long-term customer value creation.
· Represent the service organization externally with customers, partners, and industry leaders.
Team Leadership & Talent Development
· Lead and inspire a high-performing global team of >700 associates, cultivating a culture of engagement, accountability, and continuous improvement.
· Attract, develop, and retain exceptional talent at all levels, building leadership succession and capability pipelines.
· Foster diversity, inclusion, and cross-cultural collaboration across regions.
Strategy & Growth
· Define and execute the global service strategy, ensuring alignment with enterprise growth objectives.
· Build a differentiated service portfolio that expands revenue streams, accelerates adoption, and strengthens customer loyalty.
· Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management.
· Lead regional directors in deploying service growth strategies tailored to local markets while leveraging global best practices.
Operational Excellence & Transformation
· Drive operational performance through lean methodologies, continuous improvement, and rigorous deployment of DBS.
· Establish and monitor global KPIs that measure customer satisfaction (NES, NPS), productivity, financial performance, and operational effectiveness.
· Standardize global service processes while allowing for regional flexibility, ensuring consistency in execution and scalability.
· Lead digital transformation of the service function—advancing field service management platforms, CRM (Salesforce.com) integration, and data-driven decision-making.
· Champion change management across a complex, matrixed global organization.
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Key Competencies
· Strategic Agility & Execution: Ability to translate enterprise strategy into measurable operational outcomes.
· Transformation Leadership: Skilled at driving change, building alignment, and creating momentum across geographies and functions.
· Customer-Centric Commercial Mindset: Understands how service drives growth, differentiation, and customer lifetime value.
· Operational & Financial Acumen: Strong record of managing P&L, productivity, and cost while delivering growth.
· Leadership & Influence: Exceptional communicator and coach; inspires confidence across senior executives, global teams, and external stakeholders.
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Qualifications
· Bachelor’s degree required; advanced degree strongly preferred.
· 10+ years of senior service leadership experience in capital equipment or other technical service industries, with demonstrated P&L accountability.
· Proven track record leading large, global teams in matrixed environments.
· Experience driving both strategic transformation and operational discipline at scale.
· Expertise in lean, continuous improvement, and field execution excellence.
· Demonstrated ability to innovate service models, integrate digital tools, and deliver measurable business outcomes.
· Recognized as a leader who develops talent, builds succession, and holds teams to high performance standards.
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Compensation & Benefits
The salary range for this role is $250,000 – $325,000, with eligibility for bonus/incentive pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k).
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .
