Description
**Job Family:** Electrification & Automation
**Req ID:** 514571
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
**Transform the everyday with us!**
The Field Service Technician will play a critical role in supporting Siemens’ solar photovoltaic (PV) technology portfolio after the sale is complete. As a technical subject matter expert (SME), you will provide hands-on service, troubleshooting, warranty support, and customer assistance for installed PV inverter systems. This customer-facing role requires a strong technical background, exceptional problem-solving skills, and a commitment to delivering outstanding service.
This position is remote and can be based anywhere within the contiguous United States.
**You will make a difference by:**
+ Providing field service, maintenance, troubleshooting, and warranty remediation for installed PV inverter systems.
+ Delivering technical and after-sales support to customers, including installation guidance, commissioning, startup assistance, firmware upgrades, monitoring system configuration, and equipment replacement.
+ Investigating product performance concerns, warranty claims, and technical issues to identify effective solutions.
+ Supporting the sales organization as a trusted technical advisor and subject matter expert for PV inverter technologies.
+ Completing all required service documentation, reports, and material/parts requests accurately and in a timely manner.
+ Performing preventative maintenance activities on installed equipment as required.
+ Providing remote technical support and Help Desk services for customers and field personnel.
+ Maintaining a high level of professionalism, organization, and customer focus while managing multiple priorities.
+ Adhering to all Siemens and customer safety policies and procedures.
**Basic Qualifications:**
+ High School Diploma, GED, or equivalent experience.
+ 8+ years of relevant experience in renewable energy, power systems, electrical services, or a related technical field.
+ Demonstrated success working independently in customer-facing field service or technical support roles.
+ Strong mechanical and electrical troubleshooting skills.
+ Working knowledge of power systems, power electronics, and controls.
+ Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
+ Strong verbal and written communication skills in English.
+ Valid U.S. driver’s license with an acceptable driving record.
+ Ability to travel up to 80% domestically.
+ Ability to work in a variety of environmental conditions, including extreme heat, cold, and other demanding field environments.
+ Must reside within the contiguous United States.
+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
**Preferred Qualifications**
+ Bachelor’s degree in Electrical Engineering or a related technical discipline.
+ Direct experience supporting, commissioning, troubleshooting, or servicing solar PV inverter systems.
+ Strong understanding of solar power generation and inverter technologies.
+ Journeyman Electrician License.
+ Experience working with monitoring, communication, and control systems used within solar energy applications.
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$91,463 $156,794 10%
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Customer Services
