Description
**Siemens Digital Industries Software – Mendix**
Siemens Digital Industries Software is seeking a highly motivated and technically proficient **Application Support Engineer** to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.
As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.
**What you’ll be doing:**
The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include:
+ **Customer Issue Resolution:** Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.
+ **Technical Troubleshooting and Analysis:** Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.
+ **Stakeholder Coordination:** Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.
+ **Autonomous Decision-Making:** Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.
+ **Prioritization and Time Management:** Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.
+ **Expectation Management:** Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.
**What you’ll bring:**
We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges.
+ **Education:** A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.
+ **Communication Skills:** Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.
+ **Problem-Solving Acumen:** Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development.
+ **Organizational Capabilities:** Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.
+ **Technical Proficiency/Interest:** An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous.
+ **Customer Engagement Experience (Preferred):** Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.
+ **Location Flexibility:** Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.
**Why Siemens?**
At Siemens, we are committed to fostering an environment where our employees can thrive and make a significant impact. We offer:
+ **Innovative Technology:** Contribute to a leading low-code platform that is transforming industries globally.
+ **Meaningful Work:** The opportunity to directly influence customer success and contribute to a product that delivers tangible value.
+ **Professional Development:** A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.
+ **Collaborative Environment:** A supportive, agile, and inclusive team where contributions are valued, and collaboration is integral.
**Comprehensive Benefits:** The salary range for this position is $110,000 to $130,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on
the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits
available in your country via the link: Benefits | Siemens Digital Industries Software (https://jobs.sw.siemens.com/benefits/)
**Join Our Team!**
We invite qualified candidates to apply for this challenging and rewarding opportunity to contribute to a world-class team.
#LI-LB1 #saas
**Job Family** : R&D
**Req ID** : acd9f6de-8c4a-4226-b5fc-c164ebe39760
